Pilot in Command Citation XLS

Tasks and Responsibilities

Ensures the Safe Operation of Flight:

• Ensures crewing and trip assignments are compliant with company and regulatory requirements.
• Completes flight planning, performance and weight and balance tasks for each assignment, as required.
• Utilizes Threats, Plans and Considerations (TPC) briefing methodology to lead required briefings and mitigate operational risks.
• Complies with company Standard Operating Procedures (SOPs) and coordinates with company personnel as required. Acts as the Grounds Security and In-Flight Security Coordinator as defined by company policy.
• Completes all aircraft pre-flight tasks, including the maintenance status of the aircraft, to ensure the aircraft is mission capable. Records all aircraft discrepancies in accordance with company SOPs. 
• Ensures all aircraft ground servicing items (e.g., fueling, oil, oxygen) are monitored and accomplished in accordance with SOPs.
• Completes passenger briefings in accordance with company policy and regulation. Delivers the highest level of customer service and meet any special needs of passengers (e.g., physically challenged).
• Utilizes Crew Resource Management (CRM) and Threat and Error Management (TEM) to communicate with crew and support personnel clearly and in a timely manner during normal, abnormal, and emergency operations.

Delivers an Exceptional Service Experience:

• Provides quality service to owners and passengers while identifying opportunities to enhance the EJM service experience. Regularly investigates and resolves service deviations.
• Collaborates with fellow crew members and EJM internal partners to provide consistent service experience to owners and passengers. Resolves conflict and challenges in an acceptable manner.

Maintains Proficiency and Compliance: 

• Maintains regulatory and company-required training and recency of experience.
• Complies with company SMS program and reports safety or non-compliance concerns through the appropriate channels.