MES Super User - Erlanger, KY

MES Super User - Erlanger, KY
This is a non-exempt, salary-level role

Position Summary
The MES Super User serves as the site level technical subject matter expert of the MES, providing daily tactical technical support on the shop floor as related to the MES and its connectivity to the ERP and shop floor equipment.
This position will play a key role in the testing, training, deployment, troubleshooting and sustainment of the MES.  This person operates at the intersection of Operations, Engineering, Quality, GT, OT, and external MES partners.

Essential Duties and Responsibilities
Implementation and System Expansion

• Support MES implementation activities including design validation, testing, training, deployment, hypercare and sustainment
• Participate in future ERP integration planning and transition readiness
• Ensure new processes, equipment, and workflows are MES enabled prior to go live
• Assist with the modification and development of SOPs and documentation as related to MES
• Support MES related Management of Change (MOC) activities
• Manage data integrity issues between Batch Metrics and MAPICS.

Technical Support and Issue Resolution

• Assist operators in learning and mastering MES transactions and functionalities, as well as assistance in ERP as appropriate
• Provide daily tactical support for MES transactions, hardware, and connectivity issues
• Troubleshoot issues across MES, ERP, and shop floor equipment including scales, scanners, and workstations
• Act as the first escalation point for MES related functional issues
• Coordinate with GT, OT, and external MES partner to resolve system issues.  This includes following established escalation protocols

Process Optimization and Continuous Improvement

• Drive adoption of MES as the standard execution platform
• Monitor and reinforce proper system usage
• Analyze manufacturing processes and identify opportunities to leverage MES functionality
• Reduce manual processes and ERP dependency on the shop floor
• Support site leadership in the development and tracking of KPIs and Reports that can be generated from MES
• Drive standardization of execution processes across departments

Cross Functional Collaboration

• Support the liaison between Operations, Quality, Supply Chain, Inventory, Engineering, GT, OT, and MES vendors
• Coordinate troubleshooting and system improvements across teams
• Communicate system changes and impacts clearly to all stakeholders
• Train/develop SMEs, shift leads and supervisors to become more self-reliant as related to transaction/system troubleshooting

Authority and Accountability

• Documentation of MES related issue resolution and improvements
• Recommend and coordinate system and process changes
• Recommend when and what work can proceed using ERP if MES is down
• Enforce standard MES usage practices

Qualifications
Education:

• High School Diploma or equivalent

Experience:

• Minimum 5 years of manufacturing operations experience
• Strong understanding of production processes including liquids and dry blends preferred
• Experience with ERP systems such as MAPICS or AS400
• Experience with MES systems, preferably BatchMetrics, is a plus

Technical Skills

• Strong computer and systems skills
• Ability to navigate ERP and MES systems for troubleshooting
• Understanding of system integrations and shop floor technology

Core Competencies

• Strong analytical and problem solving skills
• Excellent communication and interpersonal skills
• Ability to work cross functionally and influence without authority
• High attention to detail
• Ability to operate independently in a fast paced environment
• Strategic and forward thinking mindset

Position Impact

• This role is critical to the success of MES implementation and long term operational excellence at the Erlanger site.
• Effective performance will reduce manual processes, improve data accuracy, increase execution efficiency, and enable scalable digital manufacturing capabilities.

Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check. 

REF:109286BR