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Make analysis with adequate conclusions and recommendations (reports) for how to solve complex technical problems of the customer.
Report the related work progress to relevant stakeholders.
Report and propose improvement needs of the products and solutions for relevant internal stakeholders.
Participate in product developments and product improvement projects as Area representative.
Participate in development of new working methods within own responsibility area.
Propose product improvements for Other-OEM products.
Provide timely and quality technical support to internal and external customers.
Visit sites when deeper product, system and/or performance analysis is needed.
Participate and lead technical site audits to improve external and internal (CM) customer installation’s efficiency and availability.
Provide quality leads to the Sales organization to improve Wartsila’s and customer’s business.
May act as trainer in special expertise area including e.g. performing trainings as well as developing training programs and materials.
Analyse field experience and customer feedback data in order to improve the products and solutions as well as operation and maintenance of the installation.
Support in technical matters when new products or components are developed and launched. Maintain relationships with cooperation partners.
Propose content for technical information products (e.g. Service Bulletins).
Support less experienced technical experts. Participate in customer and/or vendor meetings as a technical expert, when complex technical matters are handled.
Acquire know-how and follow up the latest global development trends of specifically gas engines and Wartsila products in general.
Senior Expert, Technical Services, C&ES
Fort Lauderdale, FLPosted 3 weeks ago
Full-timeonsitesenior