Job Description
Key Accountabilities
Operational Management:
- Manage the day-to-day operations within the Marine Office and across relevant Marine Sectors.
- Coordinate the scheduling and assignment of survey tasks.
- Ensure efficient and effective execution of all office and sector-related activities.
- Monitor operational performance and implement improvements where necessary.
Quality and Technical Objectives:
- Implement strategies to achieve quality and technical targets within both the office and sector contexts.
- Monitor performance against set objectives and take corrective actions when required.
- Work with Marine Area Directors to align office and sector goals with organizational objectives.
Team Development:
- Supervise a team of Surveyors, providing guidance and support.
- Conduct regular performance reviews and provide constructive feedback.
- Foster a positive and motivating work environment.
- Identify training needs and implement programs to enhance team skills and knowledge, including sector-specific competencies.
Regulatory Compliance:
- Ensure all services are delivered in compliance with applicable international and local maritime regulations.
- Maintain up-to-date knowledge of relevant rules and procedures.
- Implement procedures to ensure adherence to compliance standards across both office and Marine Sector activities.
Technical Control:
- Review technical documents and reports to ensure accuracy and consistency.
- Implement quality control measures to maintain high standards of technical output.
- Address any discrepancies or issues in technical documentation promptly, whether office- or sector-related.
Technical Assistance:
- Provide technical advice to customers and local authorities.
- Address and resolve technical queries and issues raised by stakeholders.
- Conduct technical consultations and site visits as needed to support customer requirements across office and sector operations.
Customer Satisfaction:
- Develop and maintain strong relationships with customers to understand their needs and expectations.
- Implement customer feedback mechanisms to continuously improve service quality.
- Ensure timely and effective resolution of customer issues and concerns across both the Marine Office and relevant sectors.