Job Description
Principal Responsibilities
PLM & Change Management
• Serve as SME for global change management processes and PLM‑related product data.
• Drive business ownership of PLM sub‑processes, including design control, change control.
• Identify process gaps and lead continuous improvement and optimization initiatives.
Business Support & Continuity
• Maintain issue trackers and ensure all business feedback and incidents are documented.
• Perform data analysis and root cause analysis to identify trends and broader impacts.
• Resolve import validation and interface issues in collaboration with SMEs
• Support business users with ticket resolution and PLM best‑practice guidance.
Training Ownership
• Maintain, revise and deliver PLM training materials.
• Prepare and stage data for testing and training cycles.
• Lead end‑user training and provide knowledge sharing through documentation.
• Facilitate maintenance and updates of PLM relevant work instructions.
System & Data Management
• Maintain and support PLM updates including PLM templates, list values, and attributes.
• Assess and support ad‑hoc data migration and data quality requests.
Testing & Validation
• Trace business requirements to use cases and test scenarios.
• Develop, execute, and maintain PLM test scripts. Support and execute formal test cycles ensuring end‑to‑end compliance and functionality.
• Collaborate with IT and technical teams to agree and implement defect fixes.
Collaboration & Governance
• Collaborate effectively with other workstreams (MDG, Data, Quality, OCM, IT, Labelling, Regulatory).
• Support metric and KPI development to measure PLM process health and maturity.
• Manage follows up and escalations with users and managers limiting the ageing of the open changes.
Key Relationships / Interfaces
• Senior Global Manager PLM, MDG, Labelling, ERP Teams
• IT, Engineering, Quality, Regulatory & Operations