Job Description
Company Overview
CivilGrid is a venture-backed SaaS construction tech company building the “Google Maps for the Underground.” We’re focused on disrupting a $4.7T U.S. infrastructure and construction market that is long overdue for innovation.
CivilGrid aggregates public and proprietary utility, geotechnical, environmental, and jurisdictional data into a collaborative mapping platform used by engineers and developers to make early-stage decisions on real estate and infrastructure projects.
By providing real-time access to critical data, we reduce project delays, improve decision-making, and lower risk. Our platform also enables better collaboration and long-term project insight across teams and organizations.
About the Role
We’re hiring a Utility Research Operations Manager to help build and scale a high-performing operation focused on utility data research, agency outreach, and infrastructure intelligence.
This role sits at the intersection of engineering, data, and operations. You’ll be responsible for transforming a fast-growing, high-volume workflow into a structured, scalable system—owning how work gets done, how it improves over time, and how a growing team executes consistently.
What You’ll Do
Process Design & SOP Development
Build, document, and continuously improve SOPs across core workflows:
Utility research
Agency outreach and follow-ups
Data intake, validation, and tracking
Identify inefficiencies and implement scalable solutions to improve speed, consistency, and quality
Standardize workflows across team members and team leads
Day-to-Day Operations
Oversee daily execution of utility research and outreach workflows
Partner with Team Leads to manage workload, priorities, and timelines
Step in to troubleshoot and unblock complex or high-difficulty requests
Ensure consistent, professional communication with external agencies
Scaling & Systems
Build operational frameworks to support team growth (10 → 15+ team members)
Improve onboarding and training systems to accelerate new hire ramp time
Partner on tooling and workflow improvements (internal tools, tracking systems, light automation)
Help evolve how work is assigned, tracked, and completed at scale
Identify trends and drive process improvements based on data
What We’re Looking For
Experience
2–5 years of experience in:
Utility engineering, civil engineering, GIS, or a related field
Familiarity with utility systems (water, sewer, stormwater, electric, gas, telecom) strongly preferred
Experience working with municipalities, utilities, or public agencies is a plus
Core Skills
Strong operational mindset—you think in systems and processes
Ability to create clear, scalable documentation (SOPs, workflows)
Analytical and detail-oriented; comfortable using data to drive decisions
Strong communication skills (internal and external)
Comfortable working in a fast-paced, evolving environment
Bonus
Experience with GIS tools (ArcGIS, QGIS)
Exposure to SQL, data workflows, or tools like Retool
Experience in a startup or high-growth environment
Prior experience improving or scaling operational processes
What We Offer
Competitive salary
Interesting & challenging work
Company-sponsored health insurance
Unlimited PTO
FSA
Comprehensive benefits package and professional development opportunities
Location
Hybrid in the Charlotte-Metro region
2 days per week in person in Fort Mill, SC
Must live nearby or be willing to relocate