Job Description
Qualifications - Education
· Associates or Bachelor's degree in Business Administration, Operations Management, Telecommunications, or a related field (preferred).
Qualifications - Experience
· Minimum of 3-5 years of experience in a technical role related to installation and repair, with at least 2 years in a leadership or managerial position.
· Experience in the telecommunications or ISP industry is highly preferred.
· Demonstrated leadership, communication, and team-building skills.
· Proficient in using ticketing systems, routing/scheduling software, and Microsoft Office.
· Experience with managing contractors and third-party vendors.
Qualifications - Skills
· Strong leadership and management skills with the ability to motivate and guide a diverse team.
· Excellent problem-solving, troubleshooting, and decision-making abilities.
· In-depth knowledge of broadband technologies, installation procedures, and repair processes.
· Strong knowledge of fiber optic technology, splicing, OTDR testing, GPON/Active Ethernet systems, and IP networking.
· Strong organizational skills and the ability to prioritize tasks effectively.
· Exceptional communication and interpersonal skills.
· Ability to manage performance, develop team members, and provide constructive feedback.
· Knowledge of safety protocols and compliance regulations within the installation and repair field.