INTAKE COORDINATOR | Medicaid Fraud Division
Job Description
Attention applicants: Do not apply for this position via the MassCareers website. Your application will not be received.
To apply, follow the link below to the Attorney General’s Office direct application page.
INTAKE COORDINATOR
HEALTH CARE & FAIR COMPETITION BUREAU
MEDICAID FRAUD DIVISION
Attorney General Andrea Joy Campbell is looking for a highly motivated individual to serve as the Intake Coordinator of the Medicaid Fraud Division (MFD), part of the Office of the Attorney General’s Health Care & Fair Competition Bureau.
MFD is committed to identifying and prosecuting fraud against the state’s $20 billion Medicaid program and investigating allegations of fraud against the state Medicaid program and allegations of abuse, neglect, and misappropriation of funds occurring in long-term care facilities and from Medicaid members in health care settings. MFD has both criminal and civil enforcement authority and works in partnership with both federal and state law enforcement agencies.
Primary Duties:
· Oversee MFD’s process to receive and review constituent complaints originating from e-complaints, telephone calls, walk-ins from members of the public, and partner agencies.
· Conduct initial investigation of complaints, including data analysis, witness interviews, and open-source research.
· Entering data into a computerized case management system.
· Delegating and assigning complaints for review to a team to ensure efficient workflow.
· Make referrals to appropriate government agencies or community organizations.
· Communicate clearly with members of the public regarding the filing, processing, and assignment of complaint information.
· Provide investigative and litigation support to attorneys and investigators.
Position Type: Full-Time/Exempt. Our current hybrid model includes some remote workdays for most positions.
Salary: $59,513
To apply for this position: Please visit the Employment and Recruitment Portal of the Attorney General’s Office at BambooHR and apply directly. Applications submitted via MassCareers website are not received.
You will be asked to submit a cover letter and resume when applying for this position. The application deadline is May 26, 2026, at 5:00 PM (ET) .
Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2932.
Do not select MassCareers “apply online” option to apply for this position. Applications submitted via this MassCareers website are not received by our Office.
Inquiries regarding position & status may be made to:
Stacy Handy, Managing Administrative Assistant
Medicaid Fraud Division
(617) 963-2875
Position Requirements:
· Associate or bachelor’s degree, or an equivalent combination of education and relevant administrative, legal support, or investigation experience.
· Excellent organizational and analytical skills, with the ability to manage multiple priorities.
· Effective written and verbal communication skills.
· Proficiency with Microsoft Office applications, particularly Microsoft Excel, preferred.
· Bilingual candidates are encouraged to apply.
· Ability to travel within the Commonwealth, as needed; valid driver’s license, preferred.
The successful candidate will be able to demonstrate a connection and commitment to the people and communities we serve, and an interest in supporting a respectful and inclusive work environment.
The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.
Do not select MassCareers “apply online” option. Any automated message generated by the Commonwealth of Massachusetts MassCareers website does not apply to posted positions at the Attorney General’s Office. You must apply directly at: www.mass.gov/ago/employment.
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