Senior Technical Support Specialist

Job Description:

About the Team:

Eco-Movement, part of Dow Jones, is a leading global platform for EV charge point location and pricing data. Customers of the platform include navigation providers, charge point operators, eMSPs, and the public sector. As an independent platform with more than 1.5 million connectors in over 80 countries, Eco-Movement is in a unique position to support the electrification of the passenger and heavy-duty vehicle segments.

About the Role:

As a key member of our operations team, you will independently oversee all incoming requests for new API connections, migrations, and technical issues. You will report directly to the Senior Director of Business Operations. This role requires you to initially take a hands-on approach to execute the OCPI connection workflow, and then take full ownership of automating and optimizing these processes. You will act as the primary operational contact for CPO technical teams, ultimately responsible for designing robust, fast workflows to manage the connections of approximately 3,000 clients. The role has ample growth opportunities for a tech-savvy starter with build and management ambitions.

You Will:

• Execute the end-to-end OCPI connection workflow and onboarding lifecycle, configuring partner entities, coordinating gate reviews, and acting as the primary operational contact to ensure timely issue resolution.
• Drive the automation and optimization of the connection process for over 3,000 clients, leveraging AI, workflow mapping, and process design to build highly scalable and robust integrations.
• Maintain rigorous data quality assurance and process management, performing cross-validation on data, ensuring full audit traceability in Jira, and maintaining compliance with ISO 9001:2015, TISAX, and SPICE frameworks.
  

You Have:

• High degree of self-starting and self-organising capabilities, an analytical approach, whilst being able to deliver against deadline.
• Keen interest in AI and a solid understanding of AI tools
• Demonstrated experience with workflow automation (this can include professional, academic, or personal/private projects).
• (Under)graduate degree in a related technical or analytical field, or equivalent experience.
• Strong understanding of API integrations, data exchange protocols, and systematic data quality management (validating, profiling, and troubleshooting).
• Technical capability working with tools such as Jira, Freshdesk, Postman, and data platforms.
• Experience in the EV charging/e-mobility industry or knowledge of TISAX/SPICE compliance frameworks is a nice-to-have.
  
  

Our Benefits:

• Fun international team and frequent events
• Dynamic scale-up vibe and lots of opportunities to make an impact
• Our own office, next to Utrecht Central Station. We have a hybrid way of working with a maximum of 2 days WFH. Monday, Tuesday and Thursday are obligatory office days with free healthy lunch
• 25 vacation days
• Medical Allowance
• Employee Well-being Support & Fitness Programs
• Membership of MyWheels EV car sharing service
• A role with a lot of challenge, and ample growth opportunity – no dull moments, guaranteed!
• Learn more about all our EMEA Benefits

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.

Reasonable Accommodation

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Business Area:

Dow Jones - Energy

Job Category:

Customer Service & Contact Center Operations

Union Status:

Non-Union role

 

Base Pay Range: €45,000 - €60,000

We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.