Car Repair Agent for 1st Level Customer Support (f/m/div.)

• Respond to all calls, emails, and common requests for technical 1st level support.
• Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
• Follow defined work instructions and escalation processes for all possible types of incidents.
• Track all incidents in our internal incident management system.
• Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
• Input for FAQ and knowledge database.
• Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
• Willingness to work in the office and/or remote.

• Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate necessary
• Experience and Know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV, basic knowledge of IT systems as well as professional experience in a customer facing position would be an advantage
• Languages: Italian oral and written communication skills level C1 required and English oral and written communication skills level B2 required, German is a plus
• Personality: service and solutions focused
• Your way to work: customer orientation, professional communication, ability to work well in difficult situations

Are you interested? Then we look forward to receiving your application!

Your contact for questions about the application process:

Maria Naumann
+49 341 99193 928