Technical Writer I (60453)

At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry.

 

At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our communities. If you’re looking for a fulfilling career in helping people, find the best version of themselves, you’ve come to the right place.

 

We are looking for a Technical Writer I to join our growing team!

General Position Summary

The Technical Writer I is responsible for ensuring accurate product information is gathered, written, approved and published on the support site. Providing the best Customer Experience is our mission. 

 

Qualifications:

 

Essential Functions / Major Responsibilities

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• Writes a variety of technical reports, manuals and customer service bulletins for documentation for a wide range of uses
• Responsible for coordinating the display of graphics and the production and release of finished documents following final approval.
• Meet cross-functionally throughout the organization to establish technical specifications.
• Collaborate with stakeholders for input and approval.
• Study drawings, specifications, mockups, product samples and prototypes.
• Source subject matter information from the support site.
• Use Composer to prepare drawings as needed and assist in the development of communication surrounding product changes
• Ensure project metrics and foundation templates are maintained and up to date.
• Communicate deliverables with clear due dates and escalate as needed.
• Shoot video as required of products for installation and/or preventative maintenance.
• Adjust copy as necessary and proofread for grammar and spelling.
• Participate in the Change Management process both for engineering changes and for quality issues.
• Subject Matter Expert in assigned product lines, learning the product from top to bottom.
• Be an active member of NPI product launches.
• Develop curriculum and deliver training classes as required.
• Responsible for Warranty BOM development, creation of service drawings, manuals, and all technical documentation as it relates to New Product Development within the given portfolio.
• Provide spares forecasting for NPI spares to planning.
• Review and update spares pricing per approved process.

 

Specific Job Requirements

• •  
• Ability to explain scientific and technical ideas in simple language.
• Ability to ensure technical verbiage is easy to understand by the layperson.
• Proficient in the Adobe Suite to include InDesign, Photoshop and Illustrator.
• Skilled in Solidworks and Composer.
• Ability to be detail-oriented in a fast-paced, multi-tasked environment with the ability to work on and manage multiple projects simultaneously
• Have professional phone etiquette, and maintain professional attitude and communication towards internal and external customers
• Optimistic, positive thinker, and team player
• Excellent oral and written communication skills
• Ability to adapt to frequent change
• Strong analytical and problem-solving skills

 

Education and Experience Requirements

• •  
• Experience with Technical Writing in a manufacturing environment required.
• Minimum 2 years related technical writing experience
• Bachelor’s degree in Engineering or related field.

 

Job Specific Competencies

 

• •  
• Project Management - Establishes project goals, milestones, and procedures, defines roles and responsibilities, acquires project resources, coordinates projects throughout company, monitors project progress, manages multiple projects.
• Sense of Urgency - Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, meets deadlines.
• Self-Development - Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.
• Initiative - Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
• Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

 

Working Conditions

• The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require:
• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items - The employee is occasionally required to stand, walk, sit, and reach with hands and arms; and stoop, kneel, crouch, or crawl. Requires the ability to move around and maneuver products when necessary. Occasionally lifts and carries items weighing up to 15 pounds
• Walking and Standing - Requires moving around
• Requires corrected vision and hearing to normal range
• Requires working under stressful conditions or working irregular hours

 

Work Environment

Work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions: work performed in a field-based environment. Involves frequent interaction with internal and external customers.

 

Position Status:

 

Level: Staff

FLSA: Non -Exempt

Supervises: N/A

 

This job description reflects management’s assignment of essential functions. It is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the employee might differ from those outlined in the above job description and, other duties as assigned, might be part of the role. It does not restrict the tasks that may be assigned nor is it considered a contract of employment overriding at-will employment.

 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

 

Core Health& Fitness is an equal opportunity employer that does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status, or Vietnam-era veteran status. If you are a person with a disability and you need assistance in applying for a position with Core Health & Fitness, please contact our Human Resources department at [email protected] and direct assistance will be provided.