Job Description
Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.
The facts that speak for themselves:
We’ve funded over $110 billion in loans (more than any other fintech in the US!)
Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry
Better’s propriety AI platform makes us an award-winning lender:
Fintech Breakthrough Award 2025: Best Lending Innovation
Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval
Yahoo! Finance (2025): Best Online Mortgage Lender
Money Magazine (2025): Best for fast closing
Forbes (2023): Best Online Mortgage Lender
We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.
A Better opportunity:
At Better, we are more than just a mortgage company - we bring customers best in class homeownership products and services. If you’re looking to make an impact alongside a collaborative team that’s transforming the homeownership industry, check us out.
We are looking for an Operations Manager to join Better’s in-house homeowners insurance agency, Better Cover. This person will be instrumental in the development of a profitable, national, multi-line insurance entity that helps get our borrowers homeowners insurance.
The ideal candidate is an experienced operations and/or insurance professional who can work cross functionally to maintain operating and improve procedures for Better Cover. This person should be a proven leader who can build and manage teams. We are looking for individuals who build rapport quickly and bring positive “can-do” energy to their work and team.
Responsibilities will include:
● Grow and manage a team of analysts
● Management, collaboration, teamwork, and best practice sharing
● Maintain the infrastructure and operating procedures for our insurance business including retention, quoting, and reporting
● Maintain and improve call center operations by monitoring system performance managing day-to-day business including (but not limited to) pipeline development, sales and renewal cycles
● Partner with the business to develop strategy around other products that fall under Better Cover
● Develop and drive initiatives for how we can improve our customer experience
About you:
● Strong operational leader with experience managing a multi-function team
● Demonstrated success in monitoring KPIs
● Experienced in property and casualty agencies
● Desire to be strategic and inform strategic decision making
● Understanding of insurance lifecycles