Medical Receptionist

Essential Duties and Responsibilities include the following. Other duties may be assigned as determined by

OOMC Management.

Travels to other locations as needed.

Responsible for completing the check-in/ registration process according to guidelines by; accurately

entering all pertinent patient information, confirming insurance benefit eligibility completion at the time of

service, collecting and posting copayments, preparing electronic encounters in EPM and EHR for billing

and clinical use, confirming referring physicians, obtaining and entering all meaningful use criteria,

enrolling patients in Patient Portal, including necessary paperwork brought in by patient or sent in by

referring OD for the doctors to review, and reconciling all copayments collected.

Responsible for completing the check-out/ discharge process according to guidelines by; providing patients

with their next appointment as indicated on fee ticket, providing patient education as directed, entering data

for meaningful use, forwards MRI and Medicaid precertification requests to appropriate personnel, and

reconciles daily collections then forwards all fee tickets to the billing staff daily.

Responsible for auto enrolling our patients onto the practices Patient Portal. Educating the patients of the

benefits of enrolling on our Patient Portal and giving them the information needed to gain access. In

addition, encouraging patients to utilize the portal for communicating with our practice and the benefits the

portal can provide by keeping them engaged in the care they receive. Each Patient Advocate is required to

assist at least one patient per day by helping the patients log on the portal and submitting a secure message

to our practice.

Provides daily schedule to clinical staff.

Scans and files all patient documents accumulated daily in DM by the end of each business day.

Retrieves messages from Call Center Triage and forwards to appropriate personal in a timely manner.

Updates Telephone Call Templates with physician responses and generates document when completed.

Answers incoming calls from the call center and responds to inquiry.

Documents and records all phone calls, fax submissions, incoming mail, and patient interactions that

require the assistance of personnel or other department for communication purposes.

Assists medical personnel with returning messages such as patient inquiries.

Ensures patient referral source is kept abreast of patient care by entering or submitting all new referring

physicians to the Referral Management Department for entry in the provider database or attaching updated

physician’s contact information to the patients’ electronic chart in all designated areas.

Submits patients referred VIA fax/ Referring OD to the Referral Management Department. All scheduled

patients must have their referral letters scanned into DM and noted in the system.

Sorts mail and handles fax requests.

Greets and directs patients, salespeople, and visitors.

Contacts and reschedules no show appointments and assists with internal scheduling conflicts.

Forwards on demand precertification and insurance verification requests to appropriate personnel.

Maintains and controls the release of information to authorized persons only.

Maintains a neat and orderly work area and keeps all waiting areas clear of debris, magazines organized

and up to date.

Orders, receives, and maintains office supplies.

Regular travel to satellite locations may be required.