Bicycle Mechanic | Tour Guide

POSITION: Bicycle Mechanic/Tour Guide

DEPARTMENT: Activities

PLACE OF WORK: Various Recreation Facilities

REPORTS TO: Activities Manager

JOB OVERVIEW: Responsible for tuning and maintaining bike fleet; and maintaining the Pavilion building; assist in transporting bikes to different locations on property; and lead bike tours. Communicate with all homeowners, guests, and fellow team members in a professional manner.

STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. 

QUALIFICATIONS: 

Essential:

· Repair, check, and maintain bike fleet in accordance with Skytop standards

· Prepare bikes on time for tours and other deadlines

· Maintain updated log of all work performed on bikes

· Maintain updated inventory of parts and equipment

· Assist with related material, i.e., bicycle accessories and tools, and manage inventory as needed

· Keep work area(s) clean and orderly

· Provide feedback about bicycles to Activities Manager and team

· Rent bicycles to guests and homeowners

· Lead bicycle tours with guests and homeowners

· Be customer service oriented and personable

· Able to lift 30 or more pounds

· Able to work alone and as part of a team

· Appreciate and respect nature and its surroundings

· Good organizational skills

· Ability to communicate well with homeowners, guests and team members

· Ability to prioritize, problem solve and work in a fast-paced environment

· Valid driver’s license

· Flexible work schedule, including nights, weekends and holiday week/ends

Desirable:

· Prior guest relations training

· Hospitality experience

· Knowledge about fitness and recreation activities/programs

ESSENTIAL SKILLS: 

· 1 year of bike shop experience

· Assembling/disassembling, wheel building, changing brakes, brake levers, and shifter levers

· Changing all kinds of cables

· Cleaning bikes

· Chain check, replacement

· Communicate in English with homeowners/guests/team members to their understanding

· Provide legible communication and directions

· Work cohesively with coworkers as part of a team

· Perform assignments with minimal supervision

· Ensure security of resort property

· Maintain confidentiality of homeowner/guest information and pertinent resort data

WORKING CONDITIONS: Many tasks are performed outdoors in variable weather conditions, including hot, cold, and windy weather. Temperature can be extreme. 

PHYSICAL DEMANDS: While performing the duties of the job, the employee is required to reach with arms and hands; bend and stoop; remain at post standing for extended periods of time; may be required to lift and/or move up to 30 pounds.

ESSENTIAL JOB DUTIES:

· Maintain knowledge of:

o Scheduled daily activities

o Features and services of the resort

o Hours of operation of each outlet

· Relay accurate directions to homeowners/guests on inquiries regarding destinations within Skytop

NOTICE:

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush job, or technological development) dictate. Because of various seasonal requirements, jobs in other areas of the resort may be offered as a replacement for this position to include work in other areas e.g. grounds maintenance, housekeeping, kitchen, etc.