Quailty Auditor Manager

Job Title: Quality Auditor manager

Job Description:

Job Summary: The Quality Auditor Manager oversees the utility damage prevention program and leads a team of QA technicians. This role ensures the accuracy of underground utility markings, manages client relations, and enforces strict compliance with industry safety standards.

Key Responsibilities

· Supervise field auditors. Oversee technicians performing quality audits on completed locating tickets.

· Review escalation logs. Handle serious field concerns communicated by auditors immediately.

· Enforce compliance. Ensure all staff follow safety practices and marking standards.

· Manage workflow. Direct daily schedules to balance audit volumes across utility clients.

· Approve documentation. Verify e-sketch accuracy, photo logs, and screen captures.

· Audit billing codes. Ensure accurate status and billing code entry for clients.

· Analyze data. Identify error trends in complex urban infrastructure locates.

· Implement training. Develop corrective actions based on field audit findings.

· Approve documentation. Verify e-sketch accuracy, photo logs, screen captures, and damage investigations.

· Ensure prompt response to damage notifications, maintain accuracy of reports, and guarantee all reports are submitted in a timely manner in alignment with customer expectations.

· Proactively identifies operational risks and confidently challenges leadership directives to ensure alignment with company goals.

· Leverage analyzed data to build presentations for internal training and customer-facing reviews.

· Assist with other tasks as needed to meet operational and customer requirements



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Qualifications

· High school diploma or GED certificate

· Valid driver’s license

· 2+ years of experience in the locating industry Essential skills and experience:

· Ability to work independently with minimal supervision

· Ability to read and interrupt prints at a high level.

· Multiple years locating and pipeline technician experience.

· Strong communication and interpersonal skills to be able to work smoothly with citizens, company, contractor representatives, and customers

· Good organizational skills to be able to handle many varied tasks at once

· Knowledge and understanding of safe worksite practices

· Experience with the construction and installation of below grade infrastructure and basic maintenance of industry standard locating equipment

· Working within and utilizing existing utility standard designs

· Experience with complex urban underground utility infrastructure and serving as firm/client liaison

· Reviewing design drawings created by others

· Residency in Ohio is preferred, with a requirement for regular travel throughout the state.



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Preferred Skills

· Background in quality assurance, auditing, or compliance

· Knowledge of underground utility systems and mapping

· Strong analytical and problem-solving abilities

· Experience working with billing validation or invoice reconciliation processes

· Ability to manage high volumes of tickets efficiently

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Work Environment

· Ability to lift over 50lbs.

· Ability to walk/stand for multiple hours a day.

· Reasonable accommodation is made to enable individuals with disabilities to perform essential job functions.

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Why Join Us

· Play a critical role in damage prevention, compliance, and revenue accuracy

· Opportunity for growth in operations, quality, or billing functions

· Help drive operational excellence and continuous improvement



Tools Provided:

· Company-issued laptop and smartphone

All employees of GridHawk LLC, are assigned proper technology to perform all work-related duties.



Job Type: Full-time ●Salary● ***Pay varies based on experience***



Employee Benefits (Full-Time):

· Health, dental, vision, and term life insurance

· Short- and long-term disability coverage

· Flexible benefits plan

· 401(k) with company match

· Paid holidays and PTO

· Benefits effective the first of the month following 60 days of employment

***In order to obtain employment with GridHawk LLC, candidates MUST complete a background check. Company policy requires no violations within the last 5 years.



Join a team that values safety, precision, and professional development. Apply today to help shape the next generation of utility locating professionals.