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Energy Loan Network

AI Operations Solutions Team Lead

Energy Loan Network
Edmonton, ABPosted 1 weeks ago
Full-timehybridlead

Job Description

 Define and track AI effectiveness using operational and customer metrics such as Average Handle Time (AHT), First Contact Resolution (FCR), Net Promoter Score (NPS), Agent Satisfaction (ASAT) and Saves and retention outcomes 

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About Energy Loan Network
11-50 employees
Simi Valley, CA, US
Website