Customer Service Representative

What To Expect (Essential Job Responsibilities)

• Demand Monitoring/Maintenance - Enter and maintain customer demand which includes creating and monitoring firm orders and forecasts, releasing new orders, monitoring backlogs, and processing change orders and cancellations. 
• Supply Monitoring/Maintenance – Release purchase orders to the factory. Maintain factory backlog based on customer requirements including expedites, pushouts, and cancellations. Monitor inventory and take appropriate action to reduce the risk of excess inventory. 
• Credits - Initiate special billing and credit requests with detailed explanations related to the root cause, and supply corrective action as appropriate.
• Inventory - Monitor slow-moving and excessive inventory. Maintain details related to the root cause of excess inventory and mitigate excess as well as slow moving inventory for assigned customers.
• Communication - notification for price discrepancies, backlog errors, and allocation quantity differences. Initiate communication with sales on discrepancies with customer order processing. Daily discussions with internal and external contacts regarding order status and shipment issues to support customers and resolve problems.
• Meet or exceed established KPI’s (Key Performance Indicators) for assigned accounts.
• Utilize established Excel and Web-based tools proactively to recognize exceptions or potential problems with customer demand.
• Maximize Murata’s competitive advantage through service while minimizing operational risk.