Deskside Support Technician
Job Description
Overview
Location: Onsite – Denver, CO
Employment Type: Full‑Time, Onsite Contractor Role
Join the Front Line of IT Support with Trissential
Are you a hands‑on IT professional who thrives in an onsite, fast‑moving environment? Trissential is hiring a Deskside Support Technician to join our client’s internal IT support team in Denver, Colorado. This is a highly visible, impact‑driven role where you’ll be the go‑to expert keeping employees productive through reliable, responsive technology support.
If you enjoy working directly with users, building and deploying devices, and solving real‑world IT problems every day—this role was built for you.
What’s in It for You?
- Be part of a collaborative, cross‑trained deskside and field support team
- Work in a fully onsite, structured environment with clear schedules and expectations
- Get hands‑on with modern device management tools like SCCM and Intune
- Play a key role in device lifecycle management—from imaging to refreshes
- Gain exposure to field device support and iOS transitions
- Support internal users only—no external customer calls or sales pressure
Your Role & Responsibilities
- Image, configure, deploy, and refresh corporate laptops, desktops, and field devices
- Respond to ServiceNow incident and request tickets within SLA expectations
- Provide walk‑up deskside support at service centers
- Prepare and stage devices proactively throughout the workday
- Perform onsite troubleshooting for hardware, software, and connectivity issues
- Assist with inventory management, audits, and device counts
- Travel locally to support additional facilities and service centers as needed
- Collaborate closely with deskside and field service teammates
Skills & Experience You Should Possess
- 5–7 years of hands‑on helpdesk or deskside IT support experience (flexible for strong candidates)
- Strong customer service and communication skills
- Proven experience imaging, configuring, and deploying end‑user devices
- Ability to manage multiple tickets and scheduled tasks in a time‑sensitive environment
- Comfortable working in a physical, schedule‑driven, onsite role
Bonus Points If You Have
- Experience with SCCM and/or Microsoft Intune
- Working knowledge of ServiceNow
- iOS device support experience
- Prior field support background
- Experience supporting environments outside of utilities or heavy industry
Education & Certifications You Need
- High school diploma or equivalent required
- Technical certifications (CompTIA A+, Microsoft, or similar) are a plus but not required
Physical & Travel Requirements
- Ability to lift up to 50 lbs
- Valid driver’s license required
- Reliable transportation required (fleet vehicle may be available)
- Local travel between sites
What We Offer
At Trissential, we believe in rewarding great talent with flexibility, support, and competitive pay—while placing you into impactful roles with our clients.
- Competitive Compensation –$35–$45 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market‑based rates by geography.
- Comprehensive Benefits for you and your dependents – Medical, dental, vision, free tele‑health, HSA with company contribution, life and disability insurance, and 401k with matching
- Paid Time Off – Offers paid time away from work
- Career Stability – Long‑term engagement with an established client environment
- Supportive Team Culture – Work with professionals who value collaboration and ownership
This role is open only to candidates authorized to work in the United States.
Ready to Be the IT Backbone That Keeps Everything Running?
Apply today and take the next step in your career as a Deskside Support Technician with Trissential.