Community Engagement Coordinator

Easterseals Southern California transforms lives every day. For over a century, Easterseals has championed inclusion and independence—delivering essential services like early childhood programs, autism services, employment and independent living support to more than 29,000 people each year. Through advocacy and education, we break barriers and create opportunities for the one-in-four Americans with disabilities. 

Starting pay rate $25 per hour.

OVERVIEW OF POSITION: Under general supervision, works as part of an interdisciplinary team to improveclient outcomes by assisting families with health and social care resourceneeds. Oversees staffs outreach activities includingpartnerships, events, and support with obtaining resources. Contacts and coordinates with multiple functions including, but not limitedto: Autism Services Clinical, Clinical Training and Quality, Therapy Services, CustomerSuccess, and Living Options.

ESSENTIAL FUNCTION:

• Addresses families’ immediate needs and provide assistance in obtaining services for better treatment outcomes.
• Assists families with administrative tasks to obtain services, including phone calls, collecting necessary documents, and follow-up.
• Receives, assesses, and engages with internal and external requests for services.
• Tracks staff engaging in community outreach activities and partnership development.
• Coordinates navigation, referrals, and follow-up for health and social care services with other providers, including community based organizations, to increase access to services.
• Maintains and completes record-keeping for services provided.
• Builds relationships with community organizations and agencies providing health and social care services. Develops and nurtures strong customer relationships for optimal health outcomes.
• Ensures outreach teams (BI Admins) adhere to timely customer success processes to internal and external customers. Sets clear expectations, evaluates staff performance, and provides feedback to ensure professional goals are being met.
• Attends community events and oversees outreach teams (BI Admins) for event coordination.
• Assists cross-departmental recruitment efforts by attending job fairs and other events to promote IDEA opportunities and initiatives
• Assists diagnostic clinics with recruitment, diagnostic processes, and follow-ups.
• Maintains a working knowledge of Community Health Worker practices and principles.
• Translates and/or coordinates material (e.g., flyers, brochures, forms) translation with translator.
• Other administrative tasks (e.g., meetings, documentation) and duties as assigned.

EDUCATION:

Minimum of a high school diploma or GED.

EXPERIENCE:

• Typically requires 1-3 years of related experience within community engagement.
• Prior project lead and/or supervisory experience preferred.

KNOWLEDGE, SKILLS, ABILITIES:

• Working knowledge of Microsoft Office(Outlook, Word, Excel, etc.) and related computer software (for spreadsheets, word processing, virtual meetings, enter client data and notes, etc.).
• Ability to maintain positive customer service orientation and professionalism in all interactions.
• Ability to comuunicate effectively, through oral and written skills, and work cooperatively with a variety of individuals and groups.
• Must be able to work with diverse clientele and staff.
• Bilingual Spanish preferred.
• Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation per Easterseals Southern California (ESSC) and/or program requirements.
• Must pass all drug testing required by ESSC.

Carrying/Lifting: Occasional / 0-25 lbs
Standing: Occasional / Up to 3 hours per day
Sitting: Constant / Up to 8 hours per day
Walking: Occasional / Up to 3 hours per day
Repetitive Motion/Activity: Keyboard activity, telephone use, writing
Visual Acuity: Ability to view computer monitor and read newsprint
Travel: Must be able to travel to off-site events and appointments.
Environmental Exposure: N/A