Solution Architecture & Delivery 

• Lead the design of Salesforce and MuleSoft solutions within assigned client engagements 

• Translate business requirements into clear, fit‑for‑purpose technical solutions 

• Define integration patterns, data flows, and non‑functional requirements in line with established standards 

• Provide architectural guidance to delivery teams throughout the project lifecycle 

• Review and assure solution designs to ensure quality, scalability, and alignment with best practices 

• Act as an escalation point for complex technical and architectural issues within delivery engagements 

Client Engagement 

• Work collaboratively with clients to understand business processes, challenges, and technology landscapes 

• Facilitate architecture and solution design workshops 

• Provide trusted advisory support on platform capabilities, design trade‑offs, and future roadmap considerations 

• Build and maintain strong working relationships with client stakeholders 

Business Development & Growth 

• Support pre‑sales activities including solution design, effort estimation, and proposal development 

• Contribute to RFPs, SOWs, and change requests 

• Identify opportunities to extend or enhance client engagements through additional services or solution optimisation

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Leadership & Capability 

• Provide technical leadership and mentoring to consultants and developers without formal line management responsibility 

• Apply ERM architecture standards, patterns, and delivery assets consistently across engagements 

• Support capability development within Salesforce and MuleSoft delivery teams 

• Promote a culture of collaboration, quality, and continuous improvement within project teams 

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Governance, Risk & Compliance 

• Identify and manage technical and delivery risks within client engagements 

• Ensure solutions comply with ERM policies, information security requirements, and client standards 

• Adhere to WH&S policies and safe work practices 

• Escalate risks, issues, or incidents in a timely manner 

Skills

Knowledge & Experience 

• Demonstrated experience designing and delivering Salesforce solutions in enterprise or government environments 

• Demonstrated experience designing and implementing integrations using MuleSoft, including API‑led and event‑driven architectures 

• Strong understanding of enterprise integration patterns, data modelling, security, and non‑functional requirements 

• Proven ability to translate business requirements into practical, scalable technical solutions 

• Strong verbal and written communication skills, with the ability to engage both technical and non‑technical stakeholders 

• Experience working in a consulting or professional services environment 

• Strong problem‑solving skills, with the ability to manage complexity and ambiguity 

• Ability to manage competing priorities across multiple client engagements 

• Experience providing technical leadership, mentoring, or architectural guidance within delivery teams 

• Familiarity with delivery governance, design assurance, and architectural standards 

Selection Criteria 

Essential 

• Proven Salesforce solution architecture experience 

• Proven MuleSoft integration design experience 

• Experience acting as the primary solution architect on complex delivery engagements 

• Strong stakeholder engagement and communication capability 

• Consulting or professional services experience 

Desirable 

• Salesforce certifications (e.g. Application Architect, System Architect, or equivalent) 

• MuleSoft certifications (e.g. MuleSoft Certified Developer or Architect) 

• Experience working within large, integrated enterprise landscapes (e.g. ERP, data platforms, legacy systems) 

• Experience contributing to pre‑sales activities, including solution design, estimates, RFPs, or SOWs 

• Experience contributing to or applying architecture standards and design patterns 

• Experience mentoring or coaching consultants and developers.