Continuous Improvement Lead role

ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.

• Lead continuous improvement initiatives that uplift ICT performance and governance.
• Drive process optimisation and change management to deliver lasting operational improvements.
• Newly created role with the opportunity to shape and define your own impact.

The Opportunity

This role plays a key part in driving continuous improvement, strengthening internal controls, and supporting change management initiatives across the ICT function. You will be responsible for identifying and remediating control gaps, enhancing and redesigning processes, contributing to the annual audit program, and supporting effective stakeholder engagement throughout change activities.

A key focus of the role is to track, prioritise, and manage improvement opportunities to ensure ongoing operational uplift. Reporting to the ICT Performance and Improvement Manager, you will help champion operational excellence and support the delivery of a high‑performing, well‑governed ICT function.

Key responsibilities:

• Lead the assessment, documentation, and remediation of internal control gaps, maintaining a robust ICT controls framework and reporting progress using data‑driven insights.
• Drive process improvement initiatives by analysing data, benchmarking performance, and prioritising optimisation opportunities across the ICT function.
• Manage the internal audit program end‑to‑end, including annual planning, execution, documentation of findings, follow‑up actions, and coordination with external auditors.
• Redesign ICT processes to improve quality and efficiency, ensuring high‑quality process documentation (process maps, RACIs, SOPs) and alignment with industry best practice and ACCIONA standards.
• Support effective change management and stakeholder engagement by assessing change impacts, developing high‑level change plans

• Strong background in compliance, audit, and process improvement (ideally with professional services/Big 4 experience), with demonstrated success leading change and engaging stakeholders.

• Excellent communication and leadership skills, with proven ability to design, document, and embed new or redesigned processes.

• Deep experience with internal control frameworks, gap assessment methodologies, and continuous improvement practices.

• Bachelor’s degree in IT, Business, or related field, with preferred certifications in ITIL, Agile, Change Management, or Internal Audit, and 8+ years’ experience in ICT operations or performance improvement.