HR Help Center Coordinator

Capital Estates

Muntinlupa CityPosted 1 weeks ago

Full-timeonsiteentry

Job Description

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

HR Help Center Coordinator

Job Summary:

To assist the Principal HR Specialist/Sr. Specialist/Principal Recruiter in an assigned Human Resource sub-function such as HR Help Center.

General Responsibilities:

Process associate’s concerns and inquiries via HRIS Tool, HR Case Ticketing Tool and Telephone Platform
Handles and resolves Tier 1 cases within agreed timeline for HRHC core tasks
- Following the approved Local Work Instructions and Process Standards
Coordinate and assigns Tier 2 cases to appropriate HR functions and ensures resolution within the agreed timeline of the inquiry
May be assigned / rotated across related sub-functions in Help Center
Other job-related duties that may be assigned from time to time

Basic Qualifications:

Educational Background: At least college graduate preferably in Psychology, Business Administration, or related course
Fresh grad or preferably with relevant work experience.
Has a knowledge and experience in HR Contact Center using Amazon Connect or any cloud contact system
Has a knowledge and experience in HRIS tool i.e Workday, SAP, PeopleSoft
Has a knowledge and experience in Case Ticketing Tools i.e Salesforce, Service Now, Siebel
Has a knowledge and experience in Gsuites
Must possess analytical skills and customer focus.
Good oral and written communication skills for business correspondences
Must be flexible with working schedules, depending on business needs.
Must be willing to work in Alabang, Muntinlupa City.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).