Social Services Coordinator

Company:

Position Summary

The Social Services Coordinator is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. Working under the supervision of a Licensed Master of Social Worker (LMSW) in hospice, the Social Services Coordinator collaborates with the hospice team to improve the quality of life for patients receiving end-of-life care. S/he follows the Plan of Care established offers emotional support, coordinates community resources, and communicates needs of hospice patients to the supervising LMSW.

Position Specific Responsibilities

• Follows the established Plan of Care providing support to meet the emotional, social, and practical needs of patients and families.
• Collaborates with the hospice team to support the development of individualized care plans tailored to the unique needs of each patient.
• Provides emotional support to patients and their families, fostering a compassionate, and understanding environment.
• Assists individuals in coping with grief, loss, and the emotional challenges associated with end-of-life care.
• Identifies and coordinates community resources and support services to address the social and practical needs of patients and families.
• Establishes and maintains relationships with local organizations to enhance the availability of resources.
• Facilitates discussions around end-of-life expectations, ensuring patient preferences and goals of care are respected.
• Collaborates with the hospice team to communicate and document patient preferences effectively.
• Provides education to patients and families about available social services, community resources, and the hospice care process.
• Advocates for the needs and preferences of patients and families within the hospice team and with external service providers.
• Maintains accurate and timely documentation of social services directed by the Plan of Care.
• Collaborates and provides regular reports to the LMSW regarding patient status, resource utilization, and other relevant metrics.
• Supports psychosocial needs and emergencies, by providing emotional comfort and support to patients and their families.
• Collaborates with appropriate agencies and authorities to ensure the safety and well-being of patients.
• Performs other duties as assigned.

Education and/or Experience

• Bachelor’s degree in Social Work from an institution accredited by the Council on Social Work Education, or a Bachelor's degree in psychology, counseling, or related field and one (1) year of social work in a healthcare setting.
• Previous experience in hospice, palliative care, or a healthcare setting preferred.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy. Compassionate and empathetic approach to end-of-life care. Knowledge of community resources and social services. Clinical experience or training related to death, dying, and bereavement. Strong organizational and time management skills. Must be able to work a flexible schedule to include nights and weekends.

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 50 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. In a healthcare setting, exposure to bodily fluids, infectious diseases, and conditions typical to the field is expected. Routine use of standard medical equipment and tools associated with clinical care is essential. This description provides a general overview and may vary by role and department, capturing the nuanced demands and conditions inherent to clinical positions in our organization.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our team members feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Build a Rewarding Career with Compassus
At Compassus, we care for our team members as much as we care for our patients and their families. Through our Care for Who I Am culture, we show compassion, respect, and appreciation for every individual. Embark on a career that cares for you while you care for others.

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We’re dedicated to helping you grow and succeed. Whether you’re pursuing leadership roles, specialized training, or exploring new career paths, we provide the tools and support you need to thrive.

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• Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter. 
• Career Development: Access leadership pathways, mentorship, and personalized professional development.
• Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
• Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
• Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
• A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.

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