Backoffice Customer Representative (English-speaking)- Rent-a-car Helpline

Job Title:

Backoffice Customer Representative (English-speaking)- Rent-a-car Helpline

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Backoffice Customer Representative in Braga, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development 

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Representative, you will:

• Assist customers through email or tickets enthusiastically and professionally.

• Handle complex (Level 3) customer cases with a strong focus on quality and resolution; 

• Perform in depth case analysis to ensure accurate and efficient solutions; 

• Deliver exceptional customer experience aligned with high satisfaction standards; 

• Collaborate with internal departments (e.g. EMG teams) to resolve escalations; 

• Manage interactions with external partners such as Tour Operators and Brokers; 

• Take ownership of cases from start to resolution, ensuring accountability; 

• Identify recurring issues and contribute to continuous improvement initiatives. 

Your qualifications

Concentrix is a great match if you:

• Are fluent in English (C1), both written and spoken, with a clear and neutral accent
• Have strong analytical and problem-solving skills, with a proactive and solution-oriented mindset
• Demonstrate high attention to detail and a strong focus on quality in case handling
• Have a customer-centric approach, with the ability to manage complex and sensitive interactions
• Show strong communication and stakeholder management skills, with a high level of maturity, ownership, and accountability

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Competitive salary and performance bonus
• Central location in Braga, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location:

PRT Braga - Centro Empresarial de Braga Rua Prof. Henrique Bastos Lote A4 e A5 Ferreiro

Language Requirements:

English (Required)

Time Type: