Job Description
Senior Manager, Closing
Position Summary
The Senior Manager, Closing is responsible for overseeing all aspects of closing operations with a focus on Real Estate Owned (REO) transactions within a title company environment. This role ensures efficient, compliant, and high-quality closing processes while leading a team of closing professionals. The position requires deep expertise in Title and Closing workflows, strong leadership capabilities, and the ability to drive operational excellence in a fast-paced, deadline-driven environment.
Benefits
- 401(k)
- Health Insurance
- Vision Insurance
- Dental Insurance
- Employee Assistance Program
- Health Savings Account
- Life Insurance
- Paid Time Off
Key Responsibilities
Operational Leadership
- Lead and manage the closing team, including hiring, training, performance management, and workflow oversight
- Establish and maintain standardized closing procedures, ensuring efficiency and consistency
- Monitor team productivity, pipeline management, and turnaround times
Closing Oversight
- Oversee all closing transactions from file Scheduling through Policy
- Ensure compliance with investor, servicer, and client-specific requirements
- Act as escalation point for complex REO transactions and title/closing issues
Client & Stakeholder Management
- Serve as primary point of contact for key clients, including lenders, servicers, and asset managers
- Build and maintain strong relationships to ensure client satisfaction and retention
- Provide regular reporting and updates on closing performance and metrics
Compliance & Risk Management
- Ensure adherence to state, federal, and underwriter guidelines
- Maintain quality control standards and audit processes to minimize risk
- Address and resolve discrepancies, title issues, and closing delays proactively
Process Improvement
- Identify opportunities to improve closing workflows, reduce cycle times, and enhance service delivery
- Implement technology and automation solutions where applicable
- Partner with cross-functional teams (Title, Legal, Post-Closing) to streamline operations
Qualifications
Required
- Minimum 5–7+ years of experience in title/closing operations within a title company
- Direct experience managing REO closings in a title company environment (required)
- Prior leadership experience managing closing teams
- Strong knowledge of title insurance, escrow processes, and closing documentation
- Experience working with lenders, servicers, and REO asset managers
- Proficiency in title and closing software systems
Preferred
- Multi-state closing experience
- Active title/escrow license (where applicable)
- Experience in high-volume, multi-client environments
Core Competencies
- Leadership & Team Development
- REO & Default Servicing Expertise
- Process Optimization
- Client Relationship Management
- Attention to Detail & Risk Mitigation
- Strong Communication & Problem-Solving Skills
Work Environment
- Fast-paced, high-volume title and closing operation
- Ability to manage competing priorities and deadlines
- Hybrid or remote flexibility depending on business needs
Key Requirement (Non-Negotiable)
Must have hands-on experience managing REO closings within a title company environment, specifically in a Closing Manager or similar leadership role.
Equal Opportunity Employer
We are an equal opportunity employer and are committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.