Practice Engagement Specialist
Job Description
Entity: WELL Health Clinic Network Inc.
Job Title: Practice Engagement Specialist, Clinic Transformation — Clinical Programs
Job Class: Full Time
Location: Greater Toronto Area — Field-Based / Hybrid
Salary Range: $65,000 – $75,000 CAD per annum
About WELL Health
WELL Health is an innovative technology enabled healthcare company whose overarching objective is to positively impact health outcomes on Hello Team, by leveraging technology to empower and support healthcare practitioners and their patients. WELL has built an innovative practitioner enablement platform that includes comprehensive end to end practice management tools inclusive of virtual care and digital patient engagement capabilities as well as Electronic Medical Records (EMR), Revenue Cycle Management (RCM) and data protection services. WELL, uses this platform to power healthcare practitioners both inside and outside of WELL’s own omni-channel patient services offerings. WELL, owns and operates Canada's largest network of outpatient medical clinics serving primary and specialized healthcare services and is the provider of a leading multi-national multi-disciplinary telehealth offering. WELL, is publicly traded on the Toronto Stock Exchange under the symbol "WELL". To learn more about the company, please visit: www.well.company.
Position Summary:
This is a hands-on, field-based role being built in close partnership with the Director, Clinic Transformation. You will own a defined portfolio of GTA clinics, driving the adoption of clinical programs — including AI-powered clinical decision support tools and patient recruitment for clinical trials — through the trusted relationships the CT team has already built with physicians and clinic staff.
You will not be handed a finished playbook. You will help create it. For the right candidate, this is a genuine career-building opportunity with room to grow as the role and the organization expands nationally.
What You Will Be Doing
Clinic Portfolio Ownership
- Own end-to-end execution of clinical programs across a defined portfolio of GTA clinics
- Drive physician onboarding, workflow integration, go-live, and sustained engagement for each program
- Be the trusted field contact for physicians, MOAs, and clinic managers — the person who gets things done
Physician & Program Activation
- Educate and onboard physicians into AI-powered clinical decision support tools and physician participation programs
- Support patient identification and referral workflows for clinical trial recruitment within your portfolio clinics
- Follow up consistently to keep physicians active — adoption is an ongoing outcome, not a launch event
Cross-Functional Collaboration
- Work alongside the Director, CT and collaborate with internal teams including the WELL Health Medical Network, clinical, digital health, and operations teams
- Help bridge the gap between internal program planning and real-world clinic execution — your field feedback shapes how programs improve
- As the role matures, support clinical program coordination for CT expansion into other provinces
What Success Looks Like
Performance in this role is measured by outcomes, not activity. Within your first 6 months your targets will include:
Physician Activation
- # of physicians enrolled and actively using clinical decision support tools within your portfolio
- Time to activation — days from first clinic introduction to first physician live on a program
- Sustained engagement rate — % of physicians still active 60 days post-onboarding (not just launched and dropped)
Clinical Trial Recruitment
- # of patients referred and entered into clinical trial pipelines through your portfolio clinics
- % of portfolio clinics with at least one active participant referral workflow in place
- Pipeline conversion rate — eligible patients identified vs. patients referred vs. patients enrolled
Portfolio Health
- % of assigned clinics with at least one active program running
- # of clinic visits and physician touchpoints per month — field presence is a leading indicator, not the outcome
- Barrier resolution rate — issues flagged vs. issues resolved within agreed timelines
Targets will be set with the Director, Clinic Transformation in your first 30 days and reviewed monthly. This role comes with clear accountability and clear recognition when you deliver.
Who You Are
You Bring
- 2–5 years in healthcare operations, clinic management, customer success, clinical engagement, or a related field
- Experience working in or closely with primary care clinics — you understand how these environments operate
- Strong relationship-building skills — physicians and clinic staff trust you quickly
- An organized, execution-focused approach with comfort being measured on outcomes
- Valid driver’s licence and willingness to travel regularly across the GTA
Nice to Have
- Experience in clinical trials, participant recruitment, or health technology implementation
- Familiarity with AI-powered clinical tools, EMR environments, or digital health platforms
- Exposure to cross-functional or multi-stakeholder project coordination in healthcare
Why Join WELL Health
- Build something new alongside the Director, CT — your work shapes how this function grows, not just how it runs
- Broad exposure across digital health, AI tools, clinical research, and physician engagement — in one role
- Real career growth: WELL Health is scaling nationally and the people who build the foundation grow with it
- Be part of a digital-first organization genuinely changing how primary care is delivered in Canada
- Competitive compensation and benefits package
The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.
WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.
This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.
WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.
Want Read more about us: https://stories.well.company/