Back to jobsDevelop a holistic and consistent commercial training approach that builds channel-specific capabilities while identifying and maximizing cross-channel synergies. Build and manage the annual training calendar and budget for the market and countries, optimizing resource allocation and ensuring the timely deployment of existing and new programs across channels. Partner with Brand, Retail and key local stakeholders to gather and share qualitative feedback on current and future programs, discuss seasonal priorities and ensure global guidance is clearly understood and effectively translated into the local market. Implement the LAM Sales Academy operating model, as well as the market interaction and engagement model, to ensure consistency in execution and focus on key business priorities and programs. Define KPIs and monitor the implementation of tools and programs to assess training quality across channels and measure business impact. Influence the selection of local and regional vendors/agencies to ensure a consistent level of service across channels, brands and countries, while identifying operational and budget synergies. Design training models, plans and modules that strengthen the capabilities of trainers and retail store teams across Brands, Service Models and Products. Conduct business needs assessments across countries and translate learning gaps into relevant training plans, tools and development solutions tailored to local market needs. Lead the adaptation and adoption of learning initiatives to ensure they are relevant, actionable and aligned with business priorities in the field. Maintain regular field exposure through store visits to identify opportunities, validate learning effectiveness and stay closely connected to frontline realities.
