Chat Agent - Bilingual

This is an on-site position supporting a high-volume contact center environment and is not eligible for remote work. The primary purpose of the Chat Agent position is to assist Credit Union of Texas in living out its vision to “deliver an unexpected experience” by providing outstanding service to internal and external members. The Chat Agent position is responsible for performing financial and service transactions via web chat and online banking for our valued members by handling all transactions accurately and efficiently as set forth by our policy and procedures for CUTX. A key component is to fully understand the reason for the chat/conversation, provide the information, and recommend solutions for the financial needs.