Job Description
Junior Project Manager
The Junior Project Manager supports the successful delivery of Fire projects by providing administrative and operational coordination to the installation team. This role works closely with Project Managers, technicians, subcontractors, and the Sales team to ensure projects are delivered efficiently, on time, and in compliance with project requirements while maintaining high levels of customer satisfaction.
Key Responsibilities
Sales to Project Conversion
Acknowledge customer orders and introduce the assigned Project Manager once projects move into delivery
Close iSales and Zoho tickets and enter project details into Pronto
Create and maintain project folders and ensure documentation from sales is properly filed
Support the Sales team with contract administration and project onboarding
Project & Operational Support
Raise purchase orders, receipt supplier invoices, and manage credits or minor PO adjustments
Assist with defect and compliance-related repair quotations
Respond to customer enquiries and service requests
Coordinate communication between Project Managers, technicians, subcontractors, and internal teams
Schedule technicians, coordinate site access, and process work orders
Assist with equipment transfers from the warehouse to project sites
Support project invoicing queries with Project Managers and the Installation Manager
Project Administration & Closeout
Maintain project documentation and records within company systems (Pronto, CRM, and customer portals)
Enter Project Manager and technician timesheets and assist with weekly completion monitoring
Coordinate routine testing of contracted sites
Ensure installation projects are properly handed over to service, including completion documentation and customer notification
Archive completed project documentation
Environment, Health & Safety (EH&S)
All employees must comply with company EH&S policies, procedures, and regulatory requirements. This includes conducting risk assessments prior to work, wearing appropriate PPE, reporting incidents or hazards, participating in safety training and toolbox talks, and supporting the organisation’s EH&S objectives.
Managers are responsible for implementing the EH&S management system within their area, consulting with employees on changes affecting safety, and ensuring EH&S requirements are considered in project planning and pricing.
Business Ethics & Compliance
Employees must act with honesty and integrity in all business dealings and comply with the company’s Code of Ethics and related policies. Open communication and the appropriate escalation of concerns are expected.
Experience
Project administration and customer service experience (mandatory)
Experience with customer portals and major clients (mandatory)
Minimum 2 years’ experience in a fast‑paced administrative or service environment
Experience using ERP systems (Pronto preferred) and CRM systems
Licences
Driver’s Licence (mandatory)
Mechanical or similar engineering degree is adventitious
Capabilities
Strong communication and customer service skills
Highly organised with strong attention to detail
Ability to prioritise, multitask, and meet deadlines
Proactive problem‑solving and ability to work both independently and within a team
Professional, reliable, and ethical work approach
Key Challenges
Managing competing priorities and stakeholder expectations
Maintaining accuracy and efficiency in a fast‑paced environment
Effectively supporting both the Install and Sales teams while maintaining project coordination standards
Additional Information
About Us, Our Culture & What We Can Offer You
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
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