Job Description
POSITION OVERVIEW
Ensure compliance with Workforce Solutions contractual obligations, policies, and procedures for child care intake and eligibility. Interacts with customers and child care providers to determine their needs and provide Workforce Solutions customers with child care services and information, including determining eligibility and enrolling customers in eligible child care providers.
Expected Positive Outcomes
Maintain a quality performance rate: 95% = Meets expectation, 97% = exceeds expectation, 99% = exceptional expectation
Maintain a timely submission of customer case functions and documentation by the target date: 95% = Meets expectation, 97% = exceeds expectation, 99% = exceptional expectation
JOB FUNCTIONS
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Benchmark Job |
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Remote Work Eligible |
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Essential Functions
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Essential Function |
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Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner |
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Determines customer eligibility by reviewing the customer documentation for completeness and accuracy |
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Performs mathematical calculations to determine the parent’s share of cost |
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Enter all data into The Workforce Information system of Texas (TWIST) in a timely and accurate manner |
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Enters data into databases as directed including the Financial Aid Communication System (FACS) |
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Maintains accurate customer files in specific order and completeness |
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Takes immediate action to address and resolve customer and provider complaints |
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IES II works on all eligibility processes including enrollments, recertifications and status changes |
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IES II must meet quality standards of 95% or higher on a consistent basis |
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May be required to perform as a back-up for Lead IES on quality audits for Intake Eligibility Specialists |
Additional Responsibilities
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IES II is required to work independently with minimal supervision |
Required for All Jobs
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Performs other duties as assigned |
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Complies with all policies and standards |
PREFERRED/ REQUIRED QUALIFICATIONS
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Education |
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Education Level |
Education Details |
Required/ Preferred |
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Bachelor's Degree |
From four-year college or university |
Preferred |
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Work Experience
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Experience |
Experience Details |
Required/ Preferred |
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2 years |
Must be in Intake Eligibility Specialist role for 2 years |
Required |
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| 3 months | Must demonstrate a quality rating of 95% or higher for a minimum period of three months. | Required | |
| 3 months |
Must exceed performance goals for a minimum of three months. |
Required |
Knowledge, Skills and Abilities
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KSAs |
Proficiency |
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Ability to write clear and accurate correspondence |
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Ability to calculate figures and amounts |
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Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form |
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COMPUTER PROFICIENCY: • Intermediate experience Microsoft Office |
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Ability to effectively communicate in writing and verbally |
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Ability to prioritize and manage multiple deadlines |
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Demonstrate clear knowledge and understanding of policies and procedures |
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Demonstrate strong interpersonal skills to collaborate with both internal and external customers |
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Licenses and Certifications
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Licenses/Certifications |
Licenses/Certification Details |
Time Frame |
Required/ Preferred |
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PHYSICAL DEMANDS/WORKING CONDITIONS
Physical Demands
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A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. |
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Physical Demand |
N/A |
Rarely |
Occasionally |
Frequently |
Constantly |
Weight |
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Standing |
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Walking |
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Sitting |
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X |
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Lifting |
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X |
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Carrying |
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X |
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Pushing |
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Pulling |
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Climbing |
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Balancing |
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Stooping |
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Kneeling |
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Crouching |
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Crawling |
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Physical Demands
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A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. |
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Physical Demand |
N/A |
Rarely |
Occasionally |
Frequently |
Constantly |
Weight |
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Reaching |
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Handling |
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Grasping |
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Feeling |
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Talking |
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Hearing |
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Repetitive Motions |
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Eye/Hand/Foot Coordination |
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Working Environment
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While performing the duties of this job, the associate is required to work within the selected working environments. |
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Working Condition |
N/A |
Rarely |
Occasionally |
Frequently |
Constantly |
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Extreme cold |
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Extreme heat |
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Humid |
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Wet |
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Noise |
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Hazards |
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Temperature Change |
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Atmospheric Conditions |
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Vibration |
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BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.