Early Outreach Specialist
Job Description
About the Role:
Responsible for mortgage loan servicing, ongoing customer service, billing, and payment processing. Operate effectively in a high-volume, fast-paced environment, maintaining a high level of accuracy, attention to detail, and consistent quality while managing multiple priorities.
Make collection calls on files under 30 days past due, new loans, and those with returned payments. Other call campaigns as assigned.
Accept phone payments to satisfy payments due.
Additional assigned duties may include mail, voicemail and email processing.
Performs mortgage loan servicing tasks with a high degree of customer service, including collecting on past due accounts, handling inbound and outbound customer communication, payments and error resolutions, audits.
Performs mortgage loan servicing and support activities such as payment processing and submitting maintenance requests.
About You:
H.S Diploma/GED required.
2-4 years of experience in banking, loan servicing or equivalent experience preferred.
Possess working knowledge of Mortgage loans, function/department, regulations, policies and procedures.
Demonstrated advanced math, analytical, multi-tasking and problem solving skills.
Possess excellent interpersonal, verbal, and written communication skills.
Advanced proficiency of computer software including Word, Excel, loan servicing systems and other office equipment. Ability to trouble shoot and determine best work flow practices
Ability to work in a service oriented environment with high work volumes and deadlines.
Demonstrated critical thinking and analytical skills.
The pay range for this role is $20.00 to $28.00.
The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.
Evergreen:
This posting is part of an evergreen requisition to create a pipeline of talent. If you are interested in potential opportunities in this area, we encourage you to apply. While we may not have an immediate opening at this time, we are always looking for top talent and will reach out as positions become available in the posted locations.
Our Benefits:
We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
Our Commitment to Diversity:
Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [email protected].
To Staffing and Recruiting Agencies:
Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.