Job Description
Job Description
Serves to assign tasks, monitor production goals, provide training for donation attendant associates. Meets or exceeds individual production and donor customer service objectives and standards according to established policies and procedures.
Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.
Essential Duties and Responsibilities
1. Assign tasks, monitor production goals, provide training for donation attendant associates; may direct community service workers and volunteers on a limited or as needed basis.
2. Receive, sort, process, hang and salvage donated goods according to established standards; provide donors with an appropriate donation receipt.
3. Adhere to Goodwill safety procedures and policies, report work injuries regardless of severity.
4. Report possible employee actions that could be violations of policies.
5. Attend and participate in regular employee meetings and training. This duty is performed as needed, about 5% of the time.
6. Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
7. Prepare donated goods for transport.
8. Maintain good housekeeping practices to provide a clean and safe work environment.
9. Perform any other related duties as required or assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education
High School
Experience
12 to 18 months related experience and/or training.
Skills
- Communication Skills
- Mathematical Skills
- Critical Thinking Skills
- Payroll Systems
- Decision Making
- Supervisory Experience
- Planning, organizing, and project management skills.
Additional Information
Must be able to interact cordially and productively with a diverse group of employees and donors
Must be able to communicate clearly in English
Must be able to work a flexible schedule including weekends, holidays, and evenings.