Lower Sioux Lodge Front Desk A

ESSENTIAL JOB FUNCTIONS

• Assist all guests in a friendly, courteous manner.
• Provide information to guests regarding hotel policies, services and amenities.
• Provide information to guests regarding the local area (e.g. directions, places to eat, etc.).
• Sell rooms to walk-in guests.
• Receive reservation requests by telephone or letter, and accept or reject such requests.
• Enter and/or change reservation information in computer system.
• Create reservations for group blocks.
• Deliver express checkout folios.
• Accept all inbound calls, and handle guest messages.
• Identify calls and direct to appropriate persons.
• Perform PBX duties as needed.
• Post charges to guest accounts.
• Process payments from guests.
• Inform housekeeping department regarding room status/availability.
• Clean front office area.
• Maintain and submit required records and reports.
• Maintain confidential nature of matters pertaining to company records and policies.
• Maintain daily logs.
• Adhere to hotel security and safety policies and procedures.
• Uphold department standards.
• Balance shift work and cash drawers.
• Complete training program and pass quarterly certification.
• Maintain a friendly, courteous demeanor at all times.
• Perform other duties and responsibilities as assigned.

EXPERIENCE & QUALIFICATIONS

• Experience working in hospitality industry preferred.
• Telemarketing, customer service and/or PBX experience helpful.

SKILLS, KNOWLEDGE & ATTRIBUTES

• Excellent communication and interpersonal skills.
• Excellent customer service skills.
• Solid computer skills.
• Knowledge of telephone etiquette.
• Knowledge of local area.
• Able to juggle more than one task at a time.
• Able to wear department uniform.
• PBX experience.

UNIVERSAL REQUIREMENTS

• Sensitivity to various cultures, including Native American cultures.
• Regular attendance and punctuality.
• Able and willing to work any changes in scheduled hours as required.
• Serve as a credit to Jackpot Junction Casino Hotel, and encourage others to do the same.

PHYSICAL DEMANDS

• Mobility throughout the facility.
• Able to drive a vehicle.

While the physical demands described here are typical of those required to be successful in this position, reasonable accommodations will be considered to enable individuals with disabilities to perform applicable job duties.