Specialist III, Quality Relations

The Specialist III, Quality Relations designs and implements training programs in Canvas and ensures content is up-to-date, accurate, and engaging across the assigned function or functions within Academic Operations. This role collaborates closely with Specialist II and I to ensure training delivery aligns with departmental needs and company standards. 

Key Responsibilities 

• Build training programs and modules into Canvas for assigned function(s) 

• Update and maintain existing training content in Canvas based on feedback and evolving processes 

• Collaborate with Specialist II and I to ensure content accuracy and alignment with functional requirements 

• Evaluate training effectiveness through assessments, feedback, and performance metrics 

• Identify trends in learner or employee training challenges and recommend process improvements 

• Support Specialist I by providing guidance and mentorship for delivery of training to new hires 

• Participate in cross-functional projects and initiatives to enhance training materials and processes 

• Maintain accurate records of training completion, attendance, and outcomes 

• Assist in the development and implementation of remediation programs as needed 

• Ensure consistent use of training technology tools for communication and data integrity 

• Perform high-impact role duties to maintain credibility within the function 

• Bachelor’s degree in human resources, education, instructional design, or related field 

• Minimum of 3 years of experience in training, coaching, or instructional design 

• Strong understanding of adult learning principles and training methodologies 

• Excellent presentation, communication, and interpersonal skills 

• Proficiency in Canvas, LMS platforms, and Microsoft Office products 

• Ability to engage and motivate participants in a functional environment 

• Certification in training or instructional design (e.g., CPLP, ATD) is a plus 

• Must demonstrate a minimum of one year of high-impact proficiency in current Academic Operations role to be eligible