Job Description
7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.
A Transformation Trainer is the primary training resource for the Model Store Experience Initiative. This training will help stores simplify operations and grow sales through effective tasking & recognition. The Transformation Training Coach will be responsible for simplifying operations, improving customer experience and improving associate experience while driving operational excellence.
Responsibilities:
Execute the Model Store Experience training plan that will successfully implement the change management bullets below:
Simplify day-to-day Operations: Optimize operations by automating or eliminating low-value tasks and reinvest in customer experience and growth-driving actions
Improve Customer Experience: Prioritize customer needs and improve key drivers of customer satisfaction such as cleanliness, availability, friendliness and speed
Improve Associate Experience: Digitize time-consuming manual tasks, provide greater role clarity, enhance skills, build ownership, strengthen teamwork and reward top performers
Drive Growth & Improve Performance: Prioritize sales-driving activities over other tasks and create performance transparency at store and associate levels to accelerate improvement
Ensures that all merchandise programs are implemented, including maintenance of proper stock levels, layouts and displays
Fosters an environment focused on good customer service, quality and cleanliness standards, and ensures execution of 7-Eleven polices and processes.
Advises management of applicable changes/additions and recommends corrective action as needed.
Coaches/develops Store Leaders on establishing plans to help them achieve goals
Evaluates and assesses core store functions, including ordering, product assortment and placement, store environment, and financial performance
Qualifications:
Consistently demonstrate 7-Eleven leadership principles and values.
Independent thinking and development of store specific training plans.
Strong knowledge of Retailer Initiative.
Ability to travel for long periods of time.
Ability to follow a structured schedule. (15 Day Block | Travel Day Out, 9 Days In-Store, Travel Day Home, 4 Days Off, Repeat Cycle)
Must possess a valid driver's license for car rentals.
Strong organizational skills.
Strong interpersonal skills.
Strong presentation and classroom management skills.
Strong skills using Microsoft Office Suite (Word, PPT, Excel, Outlook)
Ability to effectively communicate with all stakeholders
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.
For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.