Customer Service Representative (K)Taguig, PH%LABEL_POSITION_TYPE_FULL_TIME%
Job Description
Primary Responsibilities:
● Answer & assist incoming customer inquiries via phone, email, and Chat.
● Assist customers with purchases
● Keep updated on KIZIK product and be able to answer questions for customers
● Help facilitate returns/exchanges
● Admin responsibilities
● Scheduling appointments
● Collaborate with management teams to stay updated on new products, services, and policies
● Record customer information within our customer service database
● Engage with clients in a friendly and professional manner while actively listening to their concerns
● Offer support and solutions to customers in accordance with the company's customer service policies
● Other duties as requested
Qualifications:
● Must be willing to work from 5a-8p MST
● High School Graduate
● 2+ Years work experience in call center or CSR in office position
● Basic computer skills
● Excellent communication skills
● Must be at least 18 years of age
● Able to work well with other departments
● Engage customers professionally and friendly
● Excellent people skills/customer service
● Experience assisting customer via email, chat, and phone
● Adherence to daily/weekly/monthly KPI’s to achieve client satisfaction
● Ability to create excellent customer relationships
● Ability to multi-task