Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

The Travel Advisor participates in planning and booking vacations for our clientele by analyzing their needs and proposing suitable destinations, itineraries, and products.

As part of this specific mandate, you will also play a support role for the advisors currently in place, both in sales and in daily operations. You will actively contribute to the management of client files, administrative follow-ups, and the optimization of in-branch service.

Your responsibilities will notably include opening and monitoring client files, processing payments, handling changes and special requests, managing confirmations, and supporting clients throughout their entire journey, up to their return from travel.

This position is intended for a candidate willing to work a fixed schedule that includes evenings and weekends, offering stability and predictability within a context of extended opening hours. Agencies are open seven days a week.

Your main responsibilities

• Advise clients on travel options offered by our partners and actively participate in sales based on branch traffic and needs.
• Support on-site advisors in the daily management of sales and client files, including the preparation, follow-up, and completion of reservations.
• Ensure full management of client files, from creation to trip completion, including payments, changes, special requests, and confirmations.
• Contribute to the optimization of branch operations by handling various administrative and operational support tasks.
• Identify the needs of clients present in the branch and propose appropriate solutions, in collaboration with the on-site team.
• Participate in the sale of travel products across different categories, including packages and simple or more complex itineraries, depending on experience level.
• Maintain professional and efficient service during extended business hours to ensure operational continuity and a high-quality customer experience.

Qualifications

• Open to candidates with or without experience in the travel industry. Experience in sales or customer service, retail, or in a target-driven environment is considered an asset.
• Strong interest in customer service, sales, and working in a branch environment.
• Ability to build positive relationships with clients and deliver professional, attentive service.
• Team spirit, collaborative attitude, and willingness to support colleagues to ensure smooth operations.
• Strong communication skills, energy, and initiative.
• Comfort with computer tools and social media, or demonstrated ability to quickly learn new systems.
• Availability to work a fixed schedule including evenings and weekends.
• OPC certification required, or commitment to obtain it quickly if required based on the profile.

Additional Information

• Base salary and commission

Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.