Job Description
Who We Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
POSITION SUMMARY
The Correspondence & Dispute Specialist III is responsible handling Qualified Written Requests. The job will entail reviewing all written disputes and complaints from borrowers or their authorized representatives, researching and resolving issues, and providing formal written responses within deadlines. The job will require continuous learning and keeping up to date with applicable regulations such as the Real Estate Settlement Procedures Act (“RESPA”), Truth-in Lending Act (“TILA”) the Fair Credit Reporting Act (“FCRA”), and applicable guidance from the Consumer Financial Protection Bureau (“CFPB”).
DESCRIPTION
Duties and Responsibilities
- Prioritize and be able to complete tasks according to regulatory deadlines.
- Research loan history, documentation and applicable policies and procedures to determine if the appropriate steps were followed by the operational teams.
- Research potential issues to identify root causes and be able to execute a plan of action for resolution.
- Ensure the necessary actions/corrections are made to the accounts, to resolve disputes and complaints.
- Compose or review written responses to the borrower(s) (or their authorized representatives) providing final resolution.
- Communicate with operational business partners to discuss loan level details, when necessary.
- Performs related duties as assigned by management.
Qualifications and Education Requirements
- Highschool diploma or equivalent, required and,
- 5+ years Mortgage Servicing or Origination experience.
OR
- In lieu of 5+ years Mortgage Servicing or Origination experience.
- Bachelor’s degree with a concentration in English or similar field and,
- 2+ years Mortgage Servicing or Origination experience with Bachelor’s Degree.
Skills, Abilities, and Knowledge
- Must be extremely detail oriented, inquisitive, and have a passion for investigating and problem solving.
- Excellent written communication skills are required, including proper grammar, spelling, punctuation, and sentence structure.
- Excellent research skills required.
- Intermediate knowledge of MS Word, MS Excel.
- Excellent work ethic, high productivity, deadline driven.
- Must possess a short learning curve related to assimilation of new skills and tasks.
- Superior organizational skills needed.
- Ability to multi-task as well as quickly adapt to changing work assignments.
Additional Information
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.
REVISION HISTORY
Last Updated: 1/29/2025
Additional Information:
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Why Newrez
We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.
Company Benefits:
We offer benefits, programs, and perks that support you in every aspect of your life.
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW:
Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.