Medical Secretary - Bon Secours Radiotherapy, UPMC Hillman Cancer Centre Cork

Key Responsibilities: To be responsible for the medical secretary function for the Hospital department. To meet, greet and book in patients on the day of the clinic in an efficient manner. Have a clear understanding of the patient pathway throughout the Hospital. To provide an efficient service in setting up and expansion of clinics as required. This will involve promptly dealing with phone calls, emails, and referral letters from GP’s. Contacting patients regarding appointment times, fees to be paid and upcoming procedures they may be listed for. To request and gather information from other hospitals as required by consultants, such as scans, histology reports, pathology reports, etc. To handle cash payments for the consultants and ensure same is entered on the system and balanced daily. To ensure that all billing of patients takes place on a prompt and regular basis and all patient accounts are kept up to date. To complete any medical reporting required after consultations have taken place in a timely manner and ensure copies are sent to referring GP’s and Consultants. To deal with any patient enquiries as they arise as promptly as possible, prioritising urgent queries and identifying when to escalate. To maintain proper and efficient filing systems for each consultant as required. Always keep the practice software updated (iMedDoc/TPRO). To liaise with and maintain an excellent working relationship with other members of the hospital multi-disciplinary team ensuring a high level of patient service is maintained. To work closely with the hospital referrals and scheduling teams, strictly adhering to the hospital booking policy to ensure that all patients are booked within the correct timeframe. To answer telephone calls in a polite, courteous, and professional manner, taking messages or distributing calls as appropriate. To carry out any training duties as necessary for relief staff / work experience staff for holiday cover. Personnel Follow uniform policy reference if applicable General Through the course of the working day or week there may be a requirement to work in other areas of the department in line with patient requirements as requested by your line manager/deputy or nurse management. Staff must produce satisfactory documentary evidence of all training and experience claimed by them, if required to do so by the organisation. To respect the organisational values of the Hospital. Quality Safety – Safe Culture Quality and Safety are rooted in the daily work of all individuals at UPMC. As an employee you are required to actively participate throughout your working day in pursuit of excellence. You are required to work in conjunction with your line manager in the planning, monitoring, analysing and improvement of all quality programmes. Participate in the development of performance indicators in conjunction with your department manager and the business objectives. Initiates, participates in, and evaluates audit according to JCI, Hospital policy and Lean requirements under the guidance and supported by an audit lead. Health Safety UPMC employees are required to ensure that they take reasonable care to protect their own safety, health and welfare and that of any other person who may be affected by their acts or omissions. Employees must co-operate with UPMC to ensure safety, health and welfare at work and report anything potentially dangerous at work of which they become aware. Staff are expected to abide by guidelines/policies and all Incidents and near misses. All employees are required to attend an education session on Fire Health safety on an annual basis. Information Governance During the course of your employment, you may have access to or hear information concerning the medical or personal affairs of patients and / or staff. Such records and information are strictly confidential, unless acting on the instructions of an authorised officer, on no account must information concerning staff or patients be divulged or discussed except in the performance of normal duty. In addition, records must never be left in such a manner that unauthorised persons can obtain access to them and must be kept in safe custody when no longer required