IT Specialist (f/m/d)
Job Description
About the company
We believe in the positive power of energy – and in people who are ready to shape the future with their ideas and dedication. That’s why we established the EnBW Tech Hub in Portugal to drive innovation and develop digital solutions that support the energy transition and improve the way we work.
As a key pillar of EnBW’s technological transformation, the Tech Hub plays a vital role in our journey. EnBW is one of the largest energy companies, headquartered in Karlsruhe, Germany, employing approximately 30,000 people. ENBW IT SOLUTIONS, UNIPESSOAL LDA, a wholly owned subsidiary of EnBW, operates as an integral part of EnBW's IT division. In Lisbon, we bring together experts in IT, administration, project management and HR to collaborate in an agile, international environment and create smart, scalable solutions.
Our benefits
- Private supplementary health insurance including coverage for your immediate family, offering peace of mind beyond the public system.
- Meal allowance to support your daily work routines.
- Additional paid days off (24 December & Carnival Day) on top of statutory annual leave - giving you more time for what matters.
- Hybrid working model with a mix of remote and office days to support flexibility and modern ways of working.
- Intercultural collaboration & cross border projects - grow your international experience by working with colleagues in Germany.
- Modern technology and continuous development opportunities to support your growth and keep you up to date in your field.
- Bright, appealing offices in a trendy Lisbon area, designed for productive and enjoyable workdays.
Your tasks
- Provide reliable first- and second-line IT support for colleagues in the Lisbon IT Hub
- Take ownership of incidents and service requests, from initial contact to resolution (via escalation to HQ where required)
- Set up, configure and support end-user devices (Windows, Apple) and peripherals
- Manage user accounts, access rights and basic mailbox topics (Microsoft 365 / Exchange)
- Ensure smooth IT onboarding for new hires, enabling productivity from day one
- Maintain accurate documentation of IT assets, users and resolved issues•Investigate and resolve application-related issues of low to medium complexity
- Support deployments and configuration changes in productive and non-productive environments
- Coordinate with central IT teams and external providers when required
Your profile
Tech skills
- Several years of experience in IT support, IT operations or a similar role; familiarity with ITIL frameworks and service management practices
- Hands-on experience with Microsoft 365, Windows and macOS environments
- Solid understanding of end-user support and basic application troubleshooting
- Structured and service-oriented way of working
- Experience working in multi-vendor or complex enterprise environments
Soft skills
- Professional communication skills in English and Portuguese (German is a plus) with both technical teams and management stakeholders
- Pragmatic and solution-oriented approach in complex transformation environment
- High level of ownership, reliability and accountability
- Resilience and calmness in dynamic ramp up and transformation situations
About the department
You will be part of our growing IT Hub in Lisbon, which was established last year. The first IT colleagues joined in February, and the hub is now moving into its next phase of growth and stabilisation. In this role, you will work in a dynamic, hands-on and international environment, actively contributing to the build-up of reliable IT operations and support structures.
You will collaborate closely with the local Lisbon team as well as the IT support teams at our headquarters in Germany, ensuring smooth coordination, knowledge transfer and consistent service quality across locations. This position offers the opportunity to help shape processes, take ownership in a growing organisation and develop further alongside a motivated and supportive IT community.
You will operate within a structured IT service framework and work closely with initiative leads, delivery teams and hub leadership to ensure a controlled and scalable ramp‑up of the Lisbon organisation.
Contact
Are you interested? Apply online now! A cover letter is not required; we may ask a few job-specific questions in our application form.
In addition to EnBW, our recruiting team also recruits for other Group companies. If you have any questions, please contact Boulay, Andrea | [email protected].
Everyone is embraced here, irrespective of gender, age, sexual orientation, heritage, faith, beliefs, or physical ability.
Our information on data protection for applicants (f/m/d).