Company Description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.

As the Retail Manager of our flagship store, you will be responsible for bringing to life a standout retail space that sets the standard for style, impact and community connection. Showcasing your leadership skills and creative flair you will shape the success of a shop that represents the very best of Marie Curie retail.

Job Description

Role responsibilities

• One of the key responsibilities is supporting and developing surrounding London stores by providing guidance, support and objective setting. This will include conducting store visits to help improve KPI and overall performance
• Utilize your eye for design and style, to curate your donated product through great visual merchandising with enhanced feature displays and strong commercial windows to drive sales and footfall
• Managing staff and volunteers where you’ll get to work with some amazing people. Taking the lead in recruiting, training, managing and supporting volunteers and staff members to ensure the effective operation of the store
• Oversee the effective management of the store’s digital marketplaces, including eBay, ensuring the listing process remains compliant and income is maximised
• Ensure sales targets are met and direct costs are kept within managed budgets
• Build and manage effective internal and external relationships with the aim of increasing supporter engagement, generating quality stock and to ensure stores are able to support key Marie Curie activities

Key Criteria

• Solid retail experience, preferably in fashion/clothing within a multi-site store environment
• Experience in managing a team. Managing volunteers would be an advantage
• Comprehensive understanding of retailing and merchandising display
• Experience of cash handling and financial management procedures (including completion of sales records).
• Strong interpersonal and communication skills, with a customer-first attitude and the ability to communicate with tact and discretion
• Good organisational skills and the ability to prioritise workload, balancing competing demands 
• Understanding of health and safety procedures in a retail environment

Please see the full job description here and our candidate pack here 

For more information or an informal chat please contact [email protected]

Additional Information

Vacancy type: Permanent, full time

Location: Highbury Store

Salary: £30,000, per annum + benefits + London allowance if applicable 

Hours per week: 35h 

Closing date: 17th May. We are reviewing applications as they come in so early applications are encouraged.

Application Process

• To apply, please use the “I'm interested” link to send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie. 

• In this role you will have sole responsibility for the running of the store, which will involve lone working. Due to this, we are unable to recruit anyone for this role who is under the age of 18. 

Benefits you’ll love:

• 25 days annual leave (exclusive of Bank Holidays)

• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)

• Loan schemes for bikes; computers and season tickets

• Continuous professional development opportunities 

• Industry-leading training programmes

• Wellbeing and Employee Assistance Programmes

• Enhanced bereavement, family friendly and sickness benefits

• Access to Blue Light Card membership

• Subsidised Eye Care

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at [email protected].

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.