Care Advisor - Care Connection

  Hybrid role. Office based in Kogarah, Surry Hills or Lewisham and WFH  Permanent full time opportunity  $46.35 per hour + Superannuation  + NFP Salary packaging  Catholic Healthcare now employs over 6,000 people and has been providing care and support to communities for more than 30 years. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities. We are seeking a passionate and caring Care Advisor to join our Care Connections team. In this rewarding role, you will provide responsive, relationship-centred care management that delivers exceptional client outcomes, strengthens wellbeing, and supports older people to thrive safely and independently at home. Day to day this role looks like: Providing high-quality care management to support client independence, wellbeing and personal preferences Building strong relationships with clients, families and carers to ensure a positive and personalised experience Educating clients and their families on program guidelines, inclusions, exclusions and financial contributions Undertaking person-centred care planning and maintaining care plans that clearly link client goals, risks, interventions and services Completing comprehensive care reviews and screening tools to identify client needs and required referrals Managing service delivery in accordance with client agreements, funding parameters and individual goals Monitoring service utilisation and identifying opportunities to maximise client outcomes and funding use Responding to client enquiries, incidents and complaints in a timely and professional manner Collaborating with clinical, allied health, scheduling and operational teams to coordinate quality care and support Identifying and escalating risks to ensure client safety and wellbeing Supporting clients through changing care needs, including hospital discharge planning and service transitions Promoting Catholic Healthcare’s services and value proposition while empowering clients to live independently with choice and control Maintaining accurate and timely documentation within relevant client management systems To be successful in this role you’ll need: Previous experience working in a call centre, contact centre, customer service or other high-volume phone-based environment within the Aged Care, Home Care or Community Demonstrated ability to manage a high volume of inbound and outbound calls while delivering exceptional customer service. Strong problem-solving skills with the ability to think outside the box and identify practical solutions that meet client needs. Ability to quickly assess situations, make informed decisions and resolve client enquiries at first point of contact where possible. Strong stakeholder management skills and/or extensive case management experience Sound understanding of aged care funding frameworks and care management principles Strong customer service skills with the ability to build rapport with diverse clients, families and stakeholders Excellent organisational and time management skills with the ability to prioritise competing demands Ability to identify risk, escalate appropriately and support safe client outcomes Strong verbal and written communication skills Intermediate to advanced skills using Microsoft Office and client management systems Demonstrated budgeting or financial management skills What we can offer you: Competitive hourly pay rate Not-for-profit salary packaging benefits of up to $18,550 tax free Fitness Passport discounted gym membership Paid parental leave Long Service Leave after 5 years Career development and progression opportunities across a growing organisation 40+ locations across NSW and QLD if you choose to relocate A values-based organisation that welcomes applicants from all faiths and backgrounds At Catholic Healthcare, we believe our people make the difference. If you’re passionate about helping older Australians live independently and want to make a genuine impact in your community, we’d love to hear from you. Apply online now!