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Job Description
- Provide leadership and operational excellence across UX teams to deliver the highest level of trust-building and strategic counsel through all project interactions, while building strong collaborative relationships with appropriate stakeholders across program work.
- Develop business cases and engagement with partners on continuous improvements and optimizations. Develop measurable, scalable, and repeatable processes/tools that drive seamless cross-functional collaborations/handoffs.
- Run and implement analytical efforts for broader or cross-functional projects, programs, and strategies.
- Contribute to the definition, integration and reporting of key UX metrics that drive a culture of user-centered development based on program needs and stakeholder input.
- Manage research vendor operations, including vendor selection, program scope definition, and quality assurance.