Slopeside FOH Supervisor

Overview

 

The Highlands at Harbor Springs is looking for a new Supervisor to join our Slopeside Lounge team! You will be responsible for supervising a great team plus assisting with scheduling, addressing complaints, and training new team members, among other things. Shifts will primarily be evening hours. This is a full-time, year-round position with flexible scheduling, giving you plenty of time to enjoy the various perks that come with working for an amazing ski resort.

 

Team Member Perks:

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
• Dining Discounts – Receive 25% off at Boyne restaurants.
• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes – Access to Avalanche Bay Water Park.
• Lodging Discounts – Special rates for friends and family
• Housing Availability – First-come, first-served team member housing.
• Health Insurance – Available for Full-Time Year-Round Team Members.
• AllyHealth – Access to health services for all employees.

Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands

 

Our Core Values: LEADS by Serving

 

At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.

• Long-Term Thinking
• Excellence in Execution
• Attitude is Everything
• Develop Create People
• Serve our team members first so they can, in turn, serve our guests and community

Responsibilities

Essential Responsibilities and Duties:

Primary Responsibilities (60-80% of time) 

• Assist with daily staffing levels, billing transactions, inventory, etc. 

• Ensure cleanliness of the bar. 

• Take appropriate action on any complaint or problem to ensure guest satisfaction. 

• Work closely with culinary and other departments to properly plan and coordinate the operation of the lounge . 

• Maintain awareness of accident prevention, safety, and fire prevention. 

• Consistently look for new methods, techniques, equipment, and material that will improve the overall efficiency and/or quality of the department. 

• Supervise 8-12 team members, assigning and directing work; appraising performance; rewarding and disciplining team members as well as addressing complaints and resolving problems. 

• Train new team members. 

 

Secondary Responsibilities (20-40% of time) 

• Assist in the rearranging of tables, if needed 

• Respond promptly and courteously to any customer requests. 

 

Additional Duties 

Additional responsibilities as assigned by your manager 

Qualifications

Education:

• Must be 18 years or older

Experience:

• 6–12 months of supervisory or related experience

Skills & Competencies:

• Technical Skills: Self-starter, basic bartending skills, working knowledge of POS systems, basic computer skills

• Core Competencies: Attention to detail, time management, teamwork, ability to multi-task

Physical Requirements:

• Light to medium work: Occasionally lifting up to 50 lbs

Education: