Field Quality Engineer (East Coast)

Accessory Port/VPC Engineer is the on-site engineer responsible for initial investigation of quality issues, and install quality auditing of each assigned port or VPC location. Port/VPC Engineer will be responsible for claims processing at his/her "home base" port(s) or VPC(s). The Engineer will also rework defective claims into usable inventory, when suppliers send replacement components. KEY ACCOUNTABILITIES Installation Quality - Conducting daily audits of installed part quality, inventory part quality. Reporting to MPA HQ engineering staff. (50%) Product Readiness - Conduct, or support, factory 'joint fit-up' events between MPA and local factory representatives. Liaison to arrange event (identify vehicles, receive part shipments, arrange access for out-of-town visitors, etc.). Conduct install event solo, if needed, and report results to MPA HQ Quality Team. (10%) Defect Part Analysis - Determine root cause of defects (Installer, Supplier, Transport). Report investigation results to MPA HQ engineering staff. (10%) Defect Part Claim Processing - Review and judge 'supplier defect' and 'installer defect' claims for accuracy. (10%) Defect Part Rework - Repair defective part at Port/VPC with supplier's replacement component. Inspect/Rework kits, as requested, at Port/VPC and Warehouse. (5%) Negotiation with other Dept/Division/Affiliate - Represent MPA's interest in negotiations with other entities, related to installation quality. (5%) Continuing Education - Completion of assigned training. (10%) KEY PERFORMANCE INDICATORS Review of part install quality at "home base" port(s) or VPC(s). Scheduled travel to other assigned ports or VPCs for install quality reviews. Typical work schedule includes on-site attendance at Hyundai Kia factories, as negotiated with manager, but typically splitting time equally between OEMs' factories: Review will include checks of port/VPC warehouse storage condition, part movement methods, part storage methods, install technician skill, tool calibration, accuracy of install to the published instructions, quality of final install, quality of Processor QC, etc. Review installation method and quality, to ensure processors are following approved process, using approved tools, adequately protecting the vehicle and accessory part from damage, and reporting defective parts properly. Support MPA HQ engineering staff during on-site Factory Joint Fit-up events at the factory VPC. Engineer to represent the port/VPC processor's skill level, and provide feedback to ensure install is possible at planned rate. Field Quality Engineer may be required to perform Joint Fit-up event, if MPA HQ engineers cannot join. Travel between ports, as needed, to investigate urgent issues. Travel to local warehouse, to investigate, inspect, sort or rework, as needed. Coordinate with local suppliers supplier representatives on part quality issues coming into the ports and VPCs, including inspection, rework, scrapping, or replacement. Create summary reports, on a routine basis, for discovered issues and resolution status. Negotiate on behalf of MPA, with port processors, port OEM representative, outside vendors, and other MPA Divisions, on any manner of concern related to installation quality. WORK SCHEDULE/TRAVEL 8:30 am - 5:30 pm Extensive overnight travel (over 50%) by land and/or air.