Vaccination Services & Equipment Specialist

Vaccination Services Equipment Specialist Quebec, Canada Reporting to the Poultry Key Account Manager, the VSE Specialists/Technicians are responsible for: Performing/monitoring Hatchery service activities in a Business Unit, and giving support to Hatchery/Field employees, to ensure services are performed correctly and Customer needs met. Service Ceva equipment in Customer locations, focusing on Hatchery/Egg injection equipment. If needed- coordinate installing/promoting new equipment. Organizing Ceva activities (i.e., service implementation, performance monitoring and post- commissioning activities etc.) and VSE scope incl. Ecat iD Customer valuations, installation and routine services with the Expert Campus teams. Responsibilities: Ensure value-added monitoring of Ceva products by conducting audits in the hatchery (via the C.H.I.C.K. Program application) and analyzing the results using appropriate digital tools. Share collected information with the Customer and store it internally within Ceva for later projects. Perform product audits for Customers. Validate the proper functioning of standard and/or specialized Ecat iD equipment. Troubleshoot, repair, equipment malfunctions. Perform, and track, scheduled preventative maintenance on equipment. Maintain positive professional relationships with Customers via regular visits, events and/or calls. Maintain strong professional relationships with Desvac. Collaborate with all the local teams, in order to ensure the successful execution of the Business Plan. Highlight critical information observed during Customer visits. Participate in bi-monthly meetings with Corporate to review the current European situation and update all Customer Business Plans regularly during monthly meetings with the VSE teams and local team Managers. Communicate with the Customer on a weekly/monthly basis, in order to monitor results and conduct more detailed Business Review meetings on a yearly basis. Create automatic reports, uploaded to Cforce for each audit, via the Services Application. Manage the stock of spare parts and Desvac equipment in Costumers’ and Ceva’s local warehouses. Attend Corporate-led training and attend congresses, seminars and events related to his/her professional areas of expertise. Engage in self-training for new technical updates, in order to maintain high levels of up-to-date expertise. Collaborate on the creation of technical articles. Deliver issues diagnoses, and Expert support, on demand. Conduct Customer visits and provide professional consultation (advice and problem solving) on Vaccination (C.H.I.C.K. Program) and Hatchery processes, Desvac and/or Ecat iD equipment. Provide technical and scientific advice to Customers. Develop training on technical activities, with the aim of sharing required/ requested knowledge and expertise with Customers. Train local teams in offering effective guidance and advice to Customers May manage a junior position Competencies: Drive Ambition Accountabilities Influence Others Collaborate with Empathy Engage Develop Shape Solutions out of Complexity Client Focus Qualifications : Post secondary education in a related field Bilingual in French and English: expert level in French; intermediate level in English Customer oriented and has pride in providing value added service Understanding of data analytics and a passion for helping customers optimize their equipment and productivity Good mechanical understanding and capable of troubleshooting and fixing mechanical equipment breakdowns Organized and can prepare and execute preventative maintenance plans Team player and enjoys collaborating with others Experience within a Hatchery or chicken farm Disclosures: This requisition is for a current opening Targeted compensation range is between $69--103k annually but may vary dependent upon education, skills and experience #joinceva-canada