Job Description
Job Description
POSITION IN THE ORGANIZATION:
This position is available in Europcar Shared Service Center in Data Management team
MAIN RESPONSIBILITIES:
Follow the Core Model in place to maintain the quality of Customer and Europcar Network data in key systems
Maintain an excellent level of data consistency and integrity in key systems
Accountable for a correct analysis on the inputs provided by all Business teams
Manage new customer set-ups and changes in support of business processes
Accountability for managing the administration of all customer-related data
Ensuring a correct technical action that fully meets the expectations
Identifying and communicating gaps, queries, and errors
Maintaining a high standard of customer service
Supporting improvement programs
Informing Team Lead of any issues or opportunities with existing activities
Special data related projects as assigned by management
External and Internal Partners:
Europcar Franchisee Network
RCM and Pricing Teams
Sales & Commercial Teams
Operational Teams
Qualifications for the Position:
High School Completed
Strong computer skills including basic knowledge of Microsoft office tools / Intermediate knowledge of Excel
Experience with Google tools will be highly valued
Experience with Salesforce will be highly valued
Experience with GDS applications will be highly valued
Previous contact with Business Objects will be highly valued
English Level B2
Experience on working in a Multinational & cross-functional, collaborative team environment
Experience on working on Sales Support function
Soft Skills
Good understanding of business processes and able to get autonomy in a consistent way
Has a proactive, “take-charge” work ethic, showing ambition and a drive to succeed
Excellent team player. Able to work well within the own team, as well as building strong relationships with all other internal and external stakeholders
Accountability towards the performance of the team
Excellent communication skills - Verbal and Written
Strong ability to meet KPI's defined
Strong ability to work under pressure due to very short lead times
Flexible but professional approach in contacting with persons from different cultural backgrounds
Strong attention to detail, accountable and focus on the quality of work
Open to changing models, situations and evolving environments
Follow the values of the company with a professional approach
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-group.com