Reservations Agent

A Reservations Agent handles all room booking inquiries with professionalism and attention to detail, ensuring a seamless reservation experience for guests. This role processes individual and group bookings, manages room availability, updates systems accurately, and provides information on rates, packages, and hotel services. The agent also coordinates with front office and revenue teams to optimize occupancy and guest satisfaction. Strong communication, accuracy, and customer service skills are essential to deliver a smooth and personalized booking experience.