Job Description
Summary Statement:
The Group Dining & Events Manager is responsible for contracting and servicing group dining and event business across Resorts World's diverse portfolio of fine dining restaurants, casual eateries, bars, lounges, and unique venues. This position plays a critical role in generating substantial revenue, expanding market presence, and delivering unforgettable guest experiences through strategic planning and execution.
Primary Job Duties: – Includes but is not limited to:
Solicit, negotiate, and finalize group dining and event contracts across restaurants, lounges, and unique venues
Identify and pursue new revenue opportunities in collaboration with F&B, Hotel Sales, and Catering leadership
Create customized dining packages and activations to enhance group experiences and boost F&B revenue
Build and maintain strategic relationships with DMCs, event planners, vendors, and corporate clients
Represent the property during site inspections, client entertainment, tradeshows, presentations, and offsite events
Conduct client site tours, pre-event planning, and post-event follow-up meetings to ensure satisfaction and repeat business
Partner with venue operations and culinary teams to execute events flawlessly
Respond to client inquiries promptly and provide same-day follow-through
Achieve individual and team revenue goals consistently
Develop free sale calendars, competitive F&B minimums, and event space availability strategies
Cross-sell venues efficiently with the Hotel Sales Team
Draft proposals, menus, and detailed group event orders for seamless execution
Coordinate event logistics across departments and serve as primary client liaison
Use data insights to forecast demand, set pricing strategies, and maximize profitability
Monitor performance metrics, conversion rates, and client retention efforts
Ensure compliance with company policies regarding accounting, payroll, and employee relations
Support F&B and Catering leaders in executing property-wide group dining initiatives
Ensures all accounting, payroll and employee relations matters are handled in compliance with Company policy.
Maintains a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
Ensure that required licensing is maintained & updated.
Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
Perform other job-related duties as requested.
Qualifications:
At least two years of experience in Hotel Sales, Catering Sales, Restaurant Sales or Event Planning.
Must be able to work well in a team environment, communicate well, and provide feedback to fellow members of the team to achieve mutual goals.
Excellent written and verbal communication skills.
Ability to work varied shifts, including nights, weekends and holidays.
Ability to effectively communicate in English.
Polished appearance and demeanor.
Excellent customer service skills.
Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
At least 21 years of age.
Preferred:
Previous experience working in a large, luxury resort setting.
Previous experience working with restaurant sales and management.
Minimum Education and Experience:
High School Diploma
Preferred:
Bachelor’s degree in related field.
CPCE (Certified Professional in Catering & Events) designations
Certificates, Licenses, Regulations:
Proof of eligibility to work in the United States
Position required licenses
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is mostly performed in administrative setting of an office and in the restaurants/venues
Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
Prolonged sitting/standing
Bending and reaching
Transporting, pushing, pulling, lifting and maneuvering items weighing up to 25 lbs
Eye/hand coordination
Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.