Specialist, Customer Services

Essential Duties and Responsibilities

• Provide exceptional, courteous, and responsive customer service via phone and email regarding order inquiries, pricing, delays, and product information.
• Accurately enter customer orders & order changes into the computerized system according to established procedures.
• Identify and process Canadian, rush, and drop-ship orders as required.
• Enter part numbers, pricing, and shipping changes on active orders and distribute change notifications to appropriate departments (Production, Purchasing, & Shipping).
• Coordinate with Purchasing, Planning, Materials, Production, Test, and Shipping to ensure parts availability and on-time delivery.
• Track shipments and provide Proof of Delivery to customers when requested.
• Maintain accurate customer account data including addresses and shipping instructions.
• Assist with order entry overflow and support departmental workflow as business needs require.
• Prepare and provide customer quotations by responding to sales opportunities, technical component requests, and pricing inquiries.
• Assist channel partners and end users in selecting appropriate products based on application and requirements.
• Collaborate with Planning, Engineering, Production, Sales, and Channel Partners on large or complex parts opportunities.
• Log, manage, prioritize, and follow up on quotation requests to support responsiveness and increased hit rates.
• Follow up on completed quotes as requested to support revenue growth and customer conversion
• Contribute to daily workflow management, backlog prioritization, and departmental responsiveness.
• Complete and maintain required documentation, records, and system updates.
• Assist with training, special projects, and continuous improvement initiatives within Customer Service.
• Follow all safety policies, work rules, and housekeeping standards.
• Perform other related duties as assigned.